The Millennium Group, Where Service Matters ยท 2 weeks ago
Customer Service Associate II
New York, NY
Full-time
Onsite
New Grad, Entry Level
0+ years expThe Millennium Group (TMG) is an award-winning business process outsourcing firm focused on various office support services. They are seeking a Customer Service Associate II responsible for operating advanced digital devices, providing quality output, and delivering excellent service to customers in a timely manner.
Document ManagementOutsourcingPrinting
Responsibilities
Operates advanced digital printing image documents in quantities requested
Read information on job ticket to determine machine operations and specifications to be performed on the job
Check quality consistency on the output device
Records daily production
Operates inline finishing and binding machines to assemble multi-page documents into booklet or manual form as necessary, performs off-line assembly (i.e. collates and attaches catalog pages, brochures, etc., to release) as required
Interprets work request for digital printing to determine type of paper required, arrangement of document, number of copies and imposition
Cross-trains in all areas of production/bindery
Verifies color management and proofing process
Verifies size, color, and type of paper
Checks and ensures quality of the output
Handles maintenance of the print devices
Must be able to meet production goals
Maintains a clean, organized work placeOther duties may be assigned as determined by the Lead Associate/Team Leader
Qualification
Preferred
Conventional printing and digital printing, and production experience recommended
Excellent customer service background
At least 6 months experience in reprographic center operations
Demonstrated communication skills both oral and written
Intermediate computer skills required
Must be self-motivated and capable of working in a high-pressured environment
Must be able to read, write, and comprehend job instructions
Must be able to clearly communicate and respond to questions from management, clients, and the general public
Significant walking and standing for long periods of time, able to lift up to 50 pounds, specific vision abilities required by this job include color vision
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase