Twin Health · 16 hours ago
Certified Medical Assistant- PST
United States
Full-time
Remote
Mid, Senior Level
$21.63/hr - $21.63/hr
5+ years expTwin Health is a company focused on improving and preventing chronic metabolic diseases through AI Digital Twin technology. The Certified Medical Assistant will support clinical and administrative tasks, ensuring a smooth member journey from intake to care management while working closely with the nursing team.
Artificial Intelligence (AI)Health CareInternet of ThingsMachine LearningNutritionSoftware
Responsibilities
While the primary assignment could be within any of these practice areas, the Twin MA team is cross-trained and works across multiple practice areas such as Intake, Member Enrollment and Member Program Activation
Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits
Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)
Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team
Supports scheduling coordination and helps ensures accuracy of scheduled member visits
Coordinates with the care team and nursing team to provide administrative support for care management activities and team level projects
Also assists with and completes medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and other non-clinical triaging
Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
May support pilots and efforts at a high-level and help identify impact(s) related to changes
Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team)
May include member outreach to help complete med entry and capture missing information
Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
May help initiate medication refill requests
Assists RN in coordinating and completing on-boarding tasks
Participates in team huddles, care management planning and operations meetings
Participates in continuous process improvement activities and initiatives
May help close loop regarding the sharing of educational materials to members prior to onboarding visit (pharmacy coupons, use of supplements, and need for most accurate and up to date PCP and pharmacy information from potential members)
This position supports clinical operations through team workqueues and daily tasking assignments
Performs administrative tasks (indirect care) that support the care team
May perform follow-up calls to members and primary care/providers regarding their experience and any high-level, program-related questions or issue resolution needs
Actively refers to reports and various trackers to help close operationally related gaps
Works under general supervision of the Team Leader and/or Registered Nurse Ops Manager
Confers with managing team leader on any unusual situations
Licensed health professionals are available to non-clinical administrative staff while performing initial screening and related care management/program enrollment tasks
Completes other duties as assigned, such as helping to update policies and procedures, learning new technology, etc
Qualification
Required
National Certification in Medical Assisting
Strong communication skills, both written and verbal
Empathy and the ability to connect with members and teammates, care team members
2+ years of college
5+ years of experience in a healthcare setting, working with clinicians
Role requires proficiency level typically achieved with three-five years of experience in healthcare as a Medical Assistant, Certified Medical Assistant (CMA), Health Unit Coordinator, etc
Displays ability to communicate with others effectively, listen closely and convey information clearly
Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
Manages multiple, competing priorities and enjoys details
Likes to work independently and as part of a high performing team
Enjoys problem solving and takes initiative to present solutions
Experience with electronic health records and platforms
Experience using audio/visual technology or video conferencing platforms
Knowledge of healthcare practices and medical vocabulary
Knowledgeable in patient intake, capturing necessary medical info and medication reconciliation
Access to high-speed internet and phone lines
Passion for Twin's purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases
Preferred
Bilingual, fluent in Spanish preferred
Benefits
A competitive compensation package in line with leading technology companies
Opportunity for equity participation
Unlimited vacation with manager approval
16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
401k retirement savings plan
Company
Twin Health
Twin Health is a metabolic health platform that offers sensors, AI to reverse, prevent and improve chronic metabolic diseases.
201-500 employees
H1B Sponsorship
Twin Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (8)
2022 (18)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$350.34MKey Investors
Maj Invest EquityTemasek HoldingsICONIQ Growth
2025-08-21Series E· $53M
2025-05-23Series Unknown· $48.84M
2023-12-13Series D· $50M
Leadership Team
Jahangir Mohammed
Founder and CEO
Maluk Mohamed
Co-Founder, Vice President (Research) & Head -India
Recent News
2025-11-24
Peloton Interactive
2025-11-07
2025-10-17
Company data provided by crunchbase