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ABM Industries · 6 hours ago

Account Manager, Janitorial Services

Lake Charles, LA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $58K/yr

3+ years exp

ABM Industries is a company specializing in facility management services, and they are seeking an Operations Manager for Janitorial Services. This role involves overseeing daily operations, ensuring service quality, and managing a team to meet client expectations and safety standards.

Facilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Manage and coordinate janitorial services across multiple client sites

Ensure compliance with company policies, safety regulations, and client expectations

Conduct regular site inspections to maintain quality standards

Supervise janitorial staff, including hiring, training, scheduling, and performance management

Foster a positive work environment focused on teamwork, accountability, and service excellence

Ensure proper staffing levels and coverage for all shifts

Serve as the primary point of contact for client communications and service requests

Address and resolve client concerns promptly and professionally

Collaborate with clients to identify service improvements and operational efficiencies

Monitor labor hours, supply usage, and operational costs to ensure budget compliance

Prepare reports on service performance, staffing, and site conditions

Support contract compliance and renewal processes

Enforce safety protocols and ensure staff adherence to OSHA and company standards

Conduct safety training and maintain documentation of incidents and corrective actions

Qualification

Janitorial operations managementClient relationsTeam leadershipMicrosoft OfficeScheduling softwareCommunication skillsOrganizational skillsProblem-solving skills