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AuditBoard · 18 hours ago

Enterprise Renewals Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

AuditBoard is a leading audit, risk, ESG, and InfoSec platform, serving over 50% of the Fortune 500. They are seeking an Enterprise Renewals Manager to maintain high retention rates and drive revenue growth through effective management of subscription renewals and customer relationships.

Cloud Data ServicesComplianceCustomer ServiceInformation TechnologySaaS

Growth Opportunities

Responsibilities

Contract Planning: Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals

Negotiation & Collaboration: Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes

Quoting and Documentation: Generate and deliver renewal quotes and order forms accurately and in a timely manner

Contract Execution: Manage coordination and execution of amendments and renewal documents

Forecasting & Communication: Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers

Feedback & Improvement: Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals

Qualification

Enterprise SaaS renewalsContract negotiationSalesforce proficiencyAnalytical skillsBusiness acumenTime managementCustomer-centric mindsetCollaborationDetail-oriented mindsetCommunication

Required

Proven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations

Proficiency in advancing with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.), exceptional organizational skills for managing multiple renewals, and strong attention to detail

Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively

Effective interpersonal skills for working with cross-functional teams, and clear, concise communication

Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment. Closing renewals on time and with a sense of urgency

Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals

Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives

Detail-oriented mindset—the fine print, MSA, contract terms, and customer history—with a commitment to accuracy and quality in the documentation

Excellent presentation, verbal, and written communication skills; ability to convey complex information clearly and professionally

Self-motivated, proactive, and energetic team player