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griddable.io · 3 hours ago

Process Analyst Quote to Cash Strategy and Operations

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Griddable.io is looking for a Process Analyst in their Revenue Operations Quote to Cash Strategy and Operations team. The role focuses on operational aspects of Sales Operations, supporting Salesforce customers, managing escalations, and performing various operational initiatives.

AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware

Responsibilities

Understand end-to-end provisioning/entitlements process and upstream and down stream impacts

Perform provisioning/entitlement monitoring reports and triage steps for timely delivery of Salesforce functionality

Respond to process & policy questions and cases, escalating issues as needed

Make decisions and resolve issues using knowledge, skills, and judgment

Execute recurring data updates accurately and timely

Identify and implement process improvements for accuracy and consistency

Audit processes to identify defects

Document and maintain a repository of Quote to Cash business rules and process flows

Qualification

CPQOrder ManagementSalesforce platformMicrosoft OfficeGoogle WorkspaceProactivityIndependent thinkingLucidchartInterpersonal skillsAttention to detailTeam-orientedInitiative

Required

2+ years of experience related to CPQ and Order Management Systems

Working knowledge of Microsoft Office and or Google Workspace apps

Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly

Ability to excel in a fast-paced environment, managing deadlines and delivering accuracy where adaptability is imperative

Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment

Strong attention to detail

Team-oriented

Demonstrate initiative and proactivity

Independent thinking with consideration of cross-functional and downstream impacts

User experience with Salesforce platform

Preferred

Working knowledge of Lucidchart

Company

griddable.io

Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).

Founded in 2016

San Jose, California, USA

11-50 employees