Lexipol · 9 hours ago
Customer Success Manager – Enterprise
United States
Full-time
Remote
Mid, Senior Level
3+ years expLexipol is a leader in advancing total readiness for public safety agencies, providing a unified platform for policy, training, wellness, and reporting. The Enterprise Customer Success Manager will own and grow relationships with complex police and fire customers, ensuring value realization and strategic alignment with customer goals.
ConsultingGovernmentPublic SafetyRisk ManagementSoftwareTraining
No H1B
Responsibilities
Own retention and long-term account health for a portfolio of enterprise public safety customers with complex stakeholder environments
Build trusted relationships with executive sponsors, command staff, and operational leaders, positioning Lexipol as a strategic partner—not just a vendor
Proactively identify risk across adoption, engagement, budget cycles, and organizational change; develop and execute mitigation plans
Leverage data, usage insights, and qualitative feedback to inform account strategy and leadership visibility
Drive continuous value realization tied to customer goals, compliance needs, and operational outcomes
Identify, scope, and advance expansion opportunities across products, modules, and services within large, multi-department agencies
Partner closely with Sales and Growth teams to lead value-based expansion conversations and support complex deal cycles
Develop account plans that align customer priorities with Lexipol’s roadmap and capabilities
Consistently uncover and qualify expansion opportunities that increase ARR and deepen platform adoption
Lead high-impact Quarterly and Annual Business Reviews focused on outcomes, ROI, and strategic alignment
Develop and maintain enterprise success plans with clearly defined objectives, milestones, and success metrics
Act as the voice of the customer internally, advocating for enterprise needs and influencing product, services, and process improvements
Cultivate advocates and champions for case studies, references, and advisory participation when appropriate
Own the renewal strategy for enterprise contracts, including multi-year agreements and complex pricing structures
Partner with customers and internal teams to manage negotiations, contract changes, and bundled solutions
Ensure accurate forecasting, renewal hygiene, and contract visibility in Salesforce
Drive timely renewals while protecting and expanding long-term account value
Qualification
Required
3-5+ years of Customer Success, Account Management, or related experience in a SaaS or technology-enabled services environment
Proven success managing large, complex enterprise accounts with multiple stakeholders and long sales/renewal cycles
Strong experience owning retention, expansion, and renewal outcomes tied to revenue and customer health metrics
Executive-level communication skills, including comfort presenting to senior leaders and facilitating strategic discussions
Demonstrated ability to influence cross-functional teams without direct authority
Experience using Salesforce and reporting on CSM KPIs, health scores, and revenue metrics
Strong problem-solving, negotiation, and decision-making skills in high-stakes customer situations
Willingness to travel periodically for key customer engagements and industry events
Preferred
Experience working with public safety, government, or highly regulated industries
Experience supporting customers with multi-product platforms and services
Familiarity with change management, compliance, or policy-driven environments
Benefits
401(k) with company match
Flexible PTO
Company
Lexipol
Lexipol empowers first responders and public servants with mission-critical solutions to best meet community needs safely and responsibly.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-12Acquired
2021-03-30Private Equity
Leadership Team
Bruce Praet
Co-Founder/Director
Manu Mittal
Chief Financial Officer / Chief Administrative Officer (GTCR portfolio Company)
Recent News
2025-10-15
Company data provided by crunchbase