ServiceTitan · 13 hours ago
Senior Manager, Residential Exteriors
United States
Full-time
Remote
Senior Level
$151K/yr - $202K/yr
5+ years expServiceTitan is seeking a hands-on, operational leader to guide their Enterprise Post-Sales team. In this role, you will lead a team through the critical phase of the customer journey, focusing on capacity planning, risk management, and operational autonomy to ensure successful customer onboarding and satisfaction.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Act as the "Air Traffic Controller" for the team. Assign the right Delivery Managers and Enterprise Implementation Consultants to the right accounts based on complexity, industry vertical, and individual skill sets
Partner closely with Sales leadership to view the incoming pipeline 30-60-90 days out. Translate sales forecasts into headcount and resource requirements to prevent bottlenecks before they occur
Balance team workload to prevent burnout while maximizing throughput. Ensure no team member is underutilized while others are underwater
Maintain a granular understanding of your team’s portfolio. You should be able to speak to the status, sentiment, and blockers of key accounts at any moment without needing to "get back to us."
Detect early warning signs of poor customer sentiment or project slippage. Intervene immediately to de-escalate issues and get accounts back on track before they become churn risks
Build a team capable of solving their own functional and technical problems. Your team should be the first line of defense for configuration challenges
Enforce strict adherence to implementation playbooks and standard operating procedures (SOPs). Ensure data hygiene in Salesforce/Project Management tools is impeccable
Own the forecasting model for Activations (Go-Lives) and Transitions (Handover to Customer Success). You are accountable for hitting these targets monthly and quarterly
Monitor time-to-value metrics. Identify bottlenecks in the onboarding phase that delay revenue recognition and implement strategies to shorten the implementation cycle
Qualification
Required
5+ years in SaaS Implementation, Professional Services, or Onboarding, with at least 2+ years in a people management capacity
Proven experience with capacity planning models. You know how to map incoming sales volume to current team bandwidth
You don't need to be a developer, but you must be tech-savvy enough to understand complex product configurations. You thrive on understanding how the software works
You are comfortable working with heavy data sets to predict future outcomes. You treat forecasting with the same rigor as a Sales Director
You have a 'buck stops here' mentality. You don't blame external factors for missed targets; you find ways to win
Benefits
Flextime, recognition, and support for autonomous work
Holistic health and wellness benefits
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Support for Titans at all stages of life
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF)
Surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2025-12-16
MarketScreener
2025-12-12
Company data provided by crunchbase