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DARCARS Automotive Group · 15 hours ago

Automotive Parts Counterperson

Fairfax, VA

Full-time

Onsite

Mid Level

DARCARS of Fairfax is now hiring for an Automotive Parts Counterperson. In this role, you will be responsible for selling parts to customers, assisting with orders, and ensuring customer satisfaction through effective communication and service.

AutomotiveRetail

Responsibilities

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line

Pull purchased parts from stock

If the part is not in stock, determine availability and submit an emergence order if requested by the customer or tech

Answer phone calls, providing price quotes and other information

Assist outside sales reps with their orders

Set up orders for daily shipment, delivery, or pick-up

Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required

Multitask while using various online programs and communicating large orders with multiple body shop clients

Assist Service Technicians in selecting parts needed for repairs in process

Notify service desk and the customer that ordered parts have been received

Ensure that before parts can be charged out, the technician presents a repair order

Display seasonal parts and accessories in an attractive manner

Keep all bins, aisles and storage areas clean, near and clearly labeled

Be friendly, professional and efficient when working with customers and co-workers

Provide the same high level of service to the other dealership departments, as is given to other customers

Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager

Keep front and rear counters clean and uncluttered

Advise Parts Manager when areas of the department are not in satisfactory condition

Keep current on new products and product updates

Participate in available training programs