Corpay · 9 hours ago
Manager, Partner Delivery
5301 Maryland Way, Brentwood, TN 37027, USA
Full-time
Hybrid
Mid, Senior Level
2+ years expCorpay is currently looking to hire a Manager, Partner Delivery within their Corporate Payments division. In this role, you will directly support partners to ensure the greatest customer experience and results, taking ownership of service processes and continuous improvement.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Serving as a Subject Matter Expert in their line of business and identifying areas for process improvement
Working with vendors and training teams to capture detailed requirements for workflow process documentation
Serving our partners to remove barriers and helps drive great results for our customers
Assisting in developing and monitoring Call Center Vendor Scorecards (quantitative and qualitative measures of performance against selected SLAs and metrics) to monitor and manage vendor performance
Identifying opportunities and ensuring action plans are established and achieved
Working closely with the leadership team and stakeholders to ensure SLAs, deliverables, compliance requirements and expectations are met
Providing support to Relationship Managers, Account Managers, Performance Managers and Compliance Managers for problem resolution with assigned vendors
Working closely with business partners to diagnose call center vendor poor performance and assisting to put in place 'get well' plans
Facilitating the resolution of escalated vendor-related issues
Executing various vendor management programs, such as quarterly business reviews, annual vendor reviews, scorecards as well as other performance management activities and reporting as required
Facilitating regular business reviews with assigned vendors to discuss vendor performance reporting, SLAs, deliverables, compliance requirements, other contract expectations, relationship health and improvement plans (when necessary)
Providing ongoing Call Center Vendor Scorecard updates to senior leadership on performance, identified issues and action plans
Assisting with preparing annual budgets and providing monthly insights on performance to plan
Identifying opportunities for cost-savings related to volume or call center efficiencies
Generating and encouraging innovative solutions to create opportunities and address problems
Challenging conventional thinking to find better ways to achieve results
May have direct reports
Qualification
Required
Bachelor's degree in business or similar field and 2 years of demonstrated work experience in Offshore Call Center Operations or related outsourcing or operations managerial position (manager level or above) or 5 years of related work experience in lieu of a degree and outsourced operations
Ability to travel up to 50% both domestic and international travel, passport is required
Proven ability to analyze and resolve complex business issues
Proven ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
Demonstrated ability in developing and maintaining relationship management skills and can maneuver through complex political situations effectively
Excellent verbal, written and presentation communication skills with diverse internal and external audiences
Possesses the ability to communicate to the Director level through various methods (verbal, email, PowerPoint)
Demonstrated ability to influence, promote and sell ideas to management, business partners and peers
Strong ability to act in and drive a continuous improvement culture
Demonstrated flexibility and maintaining effectiveness in varying situations with diverse roles, responsibilities, work environments, and people
Ability to manage multiple tasks and projects in a timely manner
Demonstrated experience with preparing annual budgets, monitoring performance to plan and providing recommendations for cost savings opportunities
Intermediate proficiency with Microsoft products required
Proficiency in creating reports and dashboards in Salesforce and other Salesforce related technology required
Benefits
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
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2025-03-18
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2025-02-21
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