Pacific Plumbing Supply Co, LLC · 4 weeks ago
Inside Sales/Commercial
Pacific Plumbing Supply Co, LLC is a progressive, employee-driven, family-owned, and family-friendly business celebrating over 75 years in the wholesale plumbing supply distribution industry. They are seeking a customer-centric Inside Sales Associate to assist with sales, coordinate with project managers, and maintain customer relations.
Building MaterialHardwareManufacturingWholesale
Responsibilities
Communicate with commercial customers by phone and in person to assist with quotes and daily sales
Coordinate sales with project managers, estimators, branches, and vendors to ensure we are selling the appropriate items, quoting correct pricing, and meeting all customer deadlines
Compute costs by analyzing labor, material, shipping costs, and time requirements
Quote current product lines we represent whenever appropriate and possible
Ensure attention to detail and accuracy in producing quotes for customers by assuring submittals match, resolving discrepancies, and analyzing results
Ensure that all required paperwork is completed accurately, including coding, costing, and pricing, and that all administrative, accounting, and credit-related procedures are strictly adhered to
Maintain technical knowledge by reviewing technical publications, attending product knowledge meetings and educational workshops, as approved
Coordinate deliveries and will-call orders with customers and our warehouse staff
Establish and maintain good customer relations
Assure smooth processing of returns by communicating with customers, branch personnel, and vendors. Follow through on all paperwork to be sure returned product is restocked or returned to the appropriate vendor promptly
Communicate with the commercial department manager, branch manager(s), and purchasing department to buy products as needed and/or about any product shortages or outages
Pull customers will call orders from the warehouse shelves as necessary
Other duties and projects as assigned by management
Qualification
Required
Professional and upbeat demeanor with excellent customer service skills, including exceptional oral and written communication skills
Familiarity with using a multi-line telephone system, good working knowledge of MS Suite, and a general understanding of working within a computer network
Ability to handle cash and credit transactions accurately
Ability to be responsive to customer needs and follow through on sales and other items in your area of responsibility
Effective organization and prioritization skills
Ability to work independently as well as while being part of a GREAT TEAM!
Ability to multitask and meet established deadlines
Must be able to work with a wide variety of people with different personalities and backgrounds
Must be able to operate in a drug-free workplace
Preferred
One to three years of sales experience preferred
Prior knowledge of plumbing products and supplies is preferred
Benefits
Medical
Dental
Vision
A robust 401 (k) retirement plan