PENNYMAC · 7 hours ago
Home Retention Specialist I
Fort Worth, TX
Full-time
Onsite
Entry Level
$38K/yr - $53K/yr
1+ years expPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Home Retention Specialist I serves as the customer’s single point of contact for various mortgage-related programs and is responsible for assisting customers with inquiries, managing communications, and supporting loss mitigation initiatives.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Receive inbound calls through a queue to assist customers with inquiries regarding their package, outstanding conditions, status on their review, trial plan, post modification or general loan servicing questions
Conduct outbound call campaigns to secure commitments for outstanding packages, missing conditions, payments, and respond to customer inquiries
Manage email and fax communications from customers and authorized third parties to ensure items are acknowledged and addressed in a timely manner
Update customer financial information to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received
Participate in specialized campaigns to support loss mitigation initiatives and investor, state or company specific focuses
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Qualification
Required
High School Diploma / GED
1+ years default servicing experience
Thorough knowledge of investor specific foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy
Proficient with CFPB, FDCPA and ECOA regulations
Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence
Excellent computer skills, including proficiency in Microsoft Excel, Word
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
Amar Nadig
Senior Vice President of Enterprise Data
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase