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UF Health · 8 hours ago

Coord Scheduling| Radiology Central| Day| Full Time

Gainesville, FL

Full-time

Onsite

Entry Level

1+ years exp

UF Health is a healthcare provider, and they are seeking a Coordinator to facilitate excellent patient-centered customer service while processing requests for radiological exams. The role involves scheduling appointments, managing referrals, and ensuring compliance with administrative protocols.

Health CareMedical

Growth Opportunities

Responsibilities

Facilitates excellent patient centered customer service and proficiently processes requests for radiological exams

Obtains pertinent information needed to perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians, based on knowledge of administrative protocols and in accordance with policies and procedures in a high volume work queue and real-time environment

Effectively communicates with clinics, physicians, technical staff, and patients

Protects the fiscal interest of the enterprise by reviewing orders for completeness by comparing requested exam to reason stated for the exam to verify compatibility

Competent in following compliance procedures, keeps up to date with revisions

Displays proficiency in the EPIC electronic health record, Scanning Orders in Web based appointment (Media Imaging) and have a working knowledge of medical terminology, anatomy, ICD-10 and CPT coding

Qualification

EPIC electronic health recordMedical terminologyCPT codingICD-10 codingCustomer serviceMulti-taskingTeam environmentInterpersonal skillsCommunication skillsProblem solving

Required

High school graduate or equivalent is Required

One (1) year clerical and/or customer service experience required--ideally in a health care or hospitality-related industry

Position requires a clinical aptitude

The required high level of general computer literacy may be demonstrated by successful past experience on a variety of computer software packages and/or proprietary systems

Must have excellent interpersonal, customer service, and communication skills

Must be able to perform under stress when confronted with emergency, critical, or difficult situations

Incumbent must be comfortable discussing financial and personal health matters with patients in a professional manner

Must be able to multi-task effectively, prioritize responsibilities, problem solve, perform in team environment, maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on judgmental criteria

Must be comfortable requesting information and giving information to clinics, physicians, patients, and technical/clinical staff

Preferred

On the job knowledge of medical terminology or successfully completed course in Medical Terminology, basic anatomy, CPT and ICD-10 coding preferred

Company

UF Health

Glassdoor3.9

University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.

Founded in 1958

Gainesville, Florida, USA

10001+ employees