Belt Power, LLC · 2 months ago
Branch Operations Specialist
Lakewood, WA
Full-time
Onsite
Mid Level
$77K/yr - $85K/yrBelt Power LLC is a full-service distributor and fabricator specializing in conveyor system requirements for the manufacturing and material handling industry. The Branch Operations Specialist oversees office activities, production, and facility management for branch operations, ensuring efficient processes and strong vendor and customer relationships.
IndustrialManufacturingWholesale
Responsibilities
Responsible for handling quotes and orders for outside salespeople, and customers
Maintains on-time quote and order acknowledgement response time
Periodically meets with and manages vendors/suppliers
Product sourcing responsibilities
Responsible for occasional local customer visits and ride-along with outside sales team (varies depending on branch needs.)
Works with branch belt shop leader/manager to optimize shop production
Assists with scheduling installations
Optimizes shop fabrication and workflows
Oversees shop supply orders and approve
Reviews inventory level
Responsible for initiating (in cases doing the ordering) inventory re-orders
Understanding of all shop processes; including shipping, receiving, fabrication, etc
Strong understanding of all shop equipment and knows how to operate it
Shop equipment maintenance scheduling and maintenance programs
Manages inside salespeople (AM) inside the branches of responsibility. Maintains expected on time quote and order acknowledgement response time
Manages shop employees: Belt Shop Manager, Belt Shop Technicians, Shipping / Receiving
Manages and approves work and PTO schedules for branch employees
Verifies branch hourly employee times cards
Oversee repairs/upgrades to branch physical structure and facilities for branch
Responsible for maintaining facility IT equipment, computer system, and phone system
Schedules and coordinates outside contractors needing access to the branch
Becomes branch single point of contact for intercompany branch communication
Communicates all branch activities to supervisor
Handles customer requests with a sense of urgency
Builds and maintains customer and vendor relationships
Serves as the key contact for any issues from the quote to invoicing
Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP. Processing these transactions may be via communication directly with the customer and in conjunction with outside sales representatives
Estimate date of delivery to customer, based on production, and delivery schedules
Reviews open order reports daily, ensuring customer expectations are being met
Issues and follows up on purchase orders to vendors
Follows through on each transaction to completion
Works closely with outside sales, operations, and accounting teams
Provides new customer data and current customer data to the Accounts Receivable Department
Some travel may be required for the following: Business development, Continuous Improvement, Installs, Customer sites, Trade Shows, Product Training
Other duties as assigned
Qualification
Required
Previous experience in industrial distribution
Strong mechanical background
Organization and prioritization skills; attention to detail
Highly responsive to and respectful of customer needs
Attention to detail and observant in discussions with customers
Cold call in person and over the phone with ease
Previous experience with ERP systems
Ability to lift up to 50 pounds
Overtime hours and weekend work may be required
Overnight travel
Valid driver's license and clean driving record
Must be able to pass a drug screen and background check
High school diploma or equivalent education
Preferred
Ability and desire to quickly learn new processes and systems
Ability to work as part of a team and collaborate with colleagues
Reliability, integrity, accuracy, teamwork, positive attitude, organized, intelligent, proactive, and adaptable
Strong communication skills, both written and verbal
Company
Belt Power, LLC
Belt Power helps you keep your mission-critical conveyors moving materials and products in high-volume production, packaging, pick/pack/ship, and distribution facilities.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23.75M2024-06-25Private Equity· $23M
2023-11-02Seed· $0.75M
2022-08-23Acquired
Leadership Team
Don Heitmeier
President, Chief Executive Officer
Recent News
Rubber News
2024-05-23
Industrial Distribution
2024-05-23
2024-05-23
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