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Indigo IT LLC · 5 months ago

Information Technologist

Fort Sill, OK

Full-time

Onsite

Mid Level

$45K/yr - $52K/yr

3+ years exp

Indigo IT LLC is an award-winning information technology consulting and services company founded in 2001. They are seeking an Information Technologist to provide network registration, troubleshoot user application issues, and maintain software configurations for client systems, ensuring reliable IT infrastructure for government agencies.

Cloud ComputingConsultingCyber SecuritySecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide network registration of client equipment into the current installation software/asset management application

Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems

Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations

Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards

Coordinate standard system image configuration changes with the NEC

Provide guidance to desktop services technicians, assigned users, and peers

Install, configure and maintain desktop applications

Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications

Perform commercial hardware repair on computer systems

Create/update documentation for conventional technical processes (Continuity Books)

Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents

Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command

Qualification

Microsoft IntuneMicrosoft 365Desktop supportNetwork administrationPC imagingTroubleshootingClient supportTechnical communicationDocumentation

Required

Associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration

A Secret Clearance

Must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support

Minimum of two (2) years of client support in a Microsoft Windows-based environment

Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access)

Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems

Experience with general connectivity issues in LAN/WAN/Internet environments