Gillman Automotive Group · 1 month ago
Express Customer Service Advisor - Gillman Subaru Southwest
Houston, TX
Full-time
Onsite
Entry Level
1+ years expGillman Automotive Group is a family-owned and operated group of automobile dealerships with a strong emphasis on customer satisfaction. They are seeking an Express Customer Service Advisor who is a motivated, customer-first professional, responsible for greeting customers, articulating repair needs, and ensuring a positive service experience.
AutomotiveCustomer ServiceSales
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Qualification
Required
One year of customer service minimum experience
Must be eligible to work in the US
Must pass pre-employment screening to include MVR, drug test and criminal background check
Benefits
Medical/Dental/Vision/Life
401(k) with a company match
Paid vacation
Employee discounts
Drug Free work environment
EOE
Company
Gillman Automotive Group
Gillman Automotive Group is a car dealership that provides new and used vehicles along with sales of its parts and accessories.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Hoover
Chief Financial Officer
Recent News
2025-08-24
Company data provided by crunchbase