NEOGOV · 1 week ago
Enablement System & Conversation Intelligence Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expNEOGOV is a fast-growing SaaS leader in the Public Sector and Public Safety space, dedicated to serving those who serve the people. They are looking for an Enablement System & Conversation Intelligence Manager to manage their conversation intelligence program, optimize Gong, and drive coaching workflows that enhance sales performance.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Own Gong end-to-end: configuration, user enablement, permissions, governance, and ongoing optimization
Establish and maintain Gong standards (tagging taxonomy, trackers, scorecards, and call library structure) to ensure consistent, high-quality insights
Build and maintain dashboards, streams, and scorecards that frontline managers and leaders use weekly
Create system playbooks and run onboarding/enablement sessions (new manager training, refresher trainings, office hours) to drive strong adoption
Partner with RevOps/IT on integrations and data hygiene (e.g., CRM alignment) so reporting is trustworthy and scalable
Analyze call and deal patterns to identify the behaviors that correlate with higher conversion, larger deal sizes, and shorter sales cycles
Translate insights into enablement assets: coaching guides, talk tracks, call review templates, micro-learnings, and reinforcement paths
Support manager coaching excellence by packaging “what to coach” and “how to coach it” using Gong evidence and examples
Maintain best-call and best-practice libraries that are easy to find, relevant, and actively used
Run call quality motions (calibration sessions, scoring alignment, and “great call” exemplars) to standardize expectations across teams
Surface skill gaps and enablement opportunities across discovery, demo setup, pricing conversations, objection handling, and storytelling
Track the impact of coaching and reinforcement, and recommend iterative improvements to programs and content
Surface trends in messaging, objections, product questions, and competitive themes
Partner with Product Marketing and Enablement to refine narratives, competitive positioning, and objection handling based on real calls
Partner with Sales Leadership to operationalize insights into team-wide focus areas and performance rhythms
Deliver weekly/monthly/quarterly readouts that connect leading indicators (conversation behaviors) to lagging outcomes (pipeline and revenue)
Build scalable reporting frameworks to measure adoption, behavior change, and enablement impact over time
Qualification
Required
4+ years in revenue enablement / sales enablement, enablement operations, sales coaching, or conversation intelligence program ownership (SaaS preferred)
3+ years of hands-on experience owning Gong (or similar conversation intelligence platform), including building trackers, scorecards, dashboards/streams, and managing libraries and governance
Proven ability to drive enablement system adoption through training, documentation, and change management (especially with frontline managers)
Strong analytical skills: comfortable identifying patterns, validating hypotheses, and connecting behaviors to outcomes (win rate, conversion, cycle time, deal risk)
Excellent communicator who can turn complex data into simple, actionable coaching and enablement recommendations
Familiarity with sales methodologies (e.g., MEDDPICC) and how to operationalize them through call behaviors, scorecards, and metrics
Preferred
Experience partnering with Product Marketing to evolve messaging using voice-of-customer insights
Experience with Salesforce reporting or BI tools (Tableau, Looker, Power BI) and/or basic SQL
Experience building manager coaching programs, call review cadences, or certification workflows
Benefits
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Remote working opportunities
Inclusive and diverse work environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase