Allied Dispatch Solutions · 9 hours ago
Customer Solutions Expert
Johnson City Operations Center - Johnson City, TN 37604
Full-time
Onsite
Entry, Mid Level
$16/hr - $18/hr
1+ years expAllied Dispatch Solutions is North America’s fastest growing roadside assistance and dispatch technology platform, headquartered in Johnson City, TN. They are seeking Customer Solutions Experts to handle inbound calls from members needing roadside assistance, arrange services, and provide customer care.
AutomotiveConsultingTransportation
Responsibilities
Answer inbound customer calls
Determine customer needs through active listening
Ask essential probing questions to understand each customer’s unique situation
Communicate via phone to external service providers to dispatch correct service
Navigate computer program and input information to locate each member and identify nearby service providers
Qualification
Required
Rank among top 10% of CSE in production
Maintain exemplary performance, attendance, adherence and compliance record
Minimum 1-year customer service experience in call center
Must have good computer skills and accurate typing skills
Ability to multitask use multiple screens and data bases with ease
Must be flexible to work at least one day out of the weekend
Benefits
Great Pay
Paid Holidays
Paid Time Off
Paid Training
Opportunities for Career Advancement
Company
Allied Dispatch Solutions
Allied Dispatch Solutions delivers consultative and roadside assistance solutions to solve complex needs with a focus on reliability.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony M. Royer
President/ CEO
Wayne Abadie
COO
Company data provided by crunchbase