InterDev · 20 hours ago
Systems Engineer III
Alpharetta, GA
Full-time
Onsite
Senior Level
$110K/yr - $125K/yr
7+ years expInterDev is a company that specializes in Information Technology Management Support and Security services. The Systems Engineer III is responsible for the design, implementation, and integrity of internal systems, providing technical assistance, and managing client projects while ensuring high-quality technical support.
Cyber SecurityInformation Technology
Hiring Manager
Dustin Stipe
Responsibilities
Provide IT support relating to issues with the internal systems and network infrastructure
Administration of support services (including applications deployment, defining, and establishing group policies, Active Directory, server optimization) for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, and Microsoft Office Suite 365
Lead and perform Microsoft Office 365 migrations
Administration of support services for virtualization technologies including VMware ESXi, Hyper-V, and windows server optimization
Design and perform implementations at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security
Design and perform administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews
Produce documentation in an accurate and timely manner for system maintenance, network architecture, and best practices for all computer systems and network infrastructure
Timely and effective communication with customers including incident progress statuses and updates and notifications of impending changes or planned outages
Provide and deliver exceptional customer service to ensure complete customer satisfaction
Ability to work as a key member in a team environment and be able to communicate in a timely and effective manner
Apply good judgement and escalate service or project issues in a timely manner
Regularly review IT industry publications and online materials to remain up to date with current and emerging technologies
Install workstations and printers on the LAN according to schedule or as requested
Perform remote maintenance and support after hours on a rotating schedule when required
Download and test new versions of client software for workstations to make recommendations based on findings
Participate in team meetings, providing input and suggestions
Suggest training ideas for users based on interactions from resolving support requests
Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies
Assist in moving PC equipment to different locations
Perform workstation-related setups
Qualification
Required
7+ years of experience working in an internal system support environment with an emphasis on networking and system architecture design and implementation
Excellent analytical and communication skills
Advanced levels of knowledge, skills, and abilities in all disciplines of networking
Ability to produce technical documentation including knowledge base articles, best practices, procedures, and system maintenance
Ability to work effectively in a team environment
Ability to act as an individual contributor within the team
Hands-on approach to work
Provide IT support relating to issues with the internal systems and network infrastructure
Administration of support services (including applications deployment, defining, and establishing group policies, Active Directory, server optimization) for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, and Microsoft Office Suite 365
Lead and perform Microsoft Office 365 migrations
Administration of support services for virtualization technologies including VMware ESXi, Hyper-V, and windows server optimization
Design and perform implementations at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security
Design and perform administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews
Produce documentation in an accurate and timely manner for system maintenance, network architecture, and best practices for all computer systems and network infrastructure
Timely and effective communication with customers including incident progress statuses and updates and notifications of impending changes or planned outages
Provide and deliver exceptional customer service to ensure complete customer satisfaction
Ability to work as a key member in a team environment and be able to communicate in a timely and effective manner
Apply good judgement and escalate service or project issues in a timely manner
Regularly review IT industry publications and online materials to remain up to date with current and emerging technologies
Install workstations and printers on the LAN according to schedule or as requested
Perform remote maintenance and support after hours on a rotating schedule when required
Download and test new versions of client software for workstations to make recommendations based on findings
Participate in team meetings, providing input and suggestions
Suggest training ideas for users based on interactions from resolving support requests
Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies
Assist in moving PC equipment to different locations
Perform workstation-related setups
Interpersonal skills: telephony skills, communication skills, active listening, and customer care
Highly skilled and expert proficiency level of diagnostic capabilities
Excellent judgement to escalate service or project issues in a timely and effective manner
Ability to multi-task and adapt to change
Ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is applied to provide IT services
Self-motivated with the ability to work in a fast-moving, customer support environment
Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
Comfortable with communicating with all levels of management, business, and technical users
Demonstrated ability to exercise judgement and work independently or as a member of a team
Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
Ability to develop workable implementation plans
Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
Candidate must successfully complete background screening and drug screening upon acceptance of position
Preferred
Bachelor's degree in Information Technology or a closely related field is preferred
Telecom experience a plus
Professional IT certifications such as MCP, MCSA, MCSE, VCA, VCP, CCNA, and CCNP preferred
Benefits
401(k) with employer contributions
Health, disability, and life insurance
Company funded continuing education programs
Employee incentives
Company
InterDev
InterDev provides professional Information Technology (IT) services and support to government, education, business.
51-200 employees
H1B Sponsorship
InterDev has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Gary Nichols
Founder & Chief Executive Officer
Daniel Schultheiss
Chief Information Officer
Company data provided by crunchbase