City National Bank and Trust ยท 1 day ago
ATM/Cards CSR
Lawton, OK, US
Full-time
Onsite
New Grad, Entry LevelCity National Bank and Trust is seeking an ATM/Cards CSR to assist both internal and external customers with ATM/Debit Card maintenance and inquiries. The role involves managing card maintenance tasks, assisting with customer service inquiries, and supporting the branches with ATM-related operations.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Update, modify, open/close, and conduct other forms of maintenance for debit cards
Assist the call center and branches with any card or ATM related questions and requests
Assist call center, branches, and customers with identifying fraudulent transactions on a card
Audit and balance branch debit cards
Order and log check orders
Review, monitor, and work various card and ATM related reports
Assist branches with basic ATM maintenance and input service tickets for ATM repair
Monitor, balance, and create tickets for various ATM and debit card fee accounts
Assist with projects and implementation process
Perform routine daily tasks
Qualification
Required
Proficiency in Microsoft programs such as Excel and Word
Ability to learn and adapt to new electronic software and applications
Customer service skills
Effective communication skills
Self-motivated, ability to work independently and with a team
Ability to abide by necessary state and federal regulations
Preferred
Some college or university preferred
Experience in Jack Henry, Fiserv, and Finser software/programs a plus
Previous banking and or Debit Card/ATM experience a plus
Company
City National Bank and Trust
City National Bank and Trust provides personal and business banking solutions.
Founded in 1901
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Stephens
SVP, Chief Lending Officer
Jason Hensley
Senior Vice President/Chief Operations Officer
Company data provided by crunchbase