Dave Wright Auto · 1 day ago
Service Receptionist
Hiawatha, IA
Full-time
Onsite
Entry Level
2+ years expDave Wright Auto is a well-regarded dealership recognized for its excellence in the automotive industry. The Service Receptionist will be responsible for answering service calls, scheduling appointments, and providing administrative support to the service department, ensuring efficient processing of warranty claims and communication with customers and technicians.
AutomotiveCustomer ServiceRetail
Responsibilities
Answer service calls and schedule appointments
Provide administrative support to our service department
Prepare, review, and process warranty claims
Ensure the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following-up on each claim
Coordinate with vendors and manufacturers to ensure prompt receipt of replacement parts
Communicate with customers and service technicians to define the scope of a warranty claim resolution and to set expectations
Follow up with each claim to ensure service delivery to the customer and compensation for the dealership
Stay up to date with all factory recalls, announcements, and procedures
Qualification
Required
At least two years of experience in a similar position and knowledge of automotive parts and service preferred
Can work in a fast-paced and challenging environment handling multiple projects
Must have excellent administrative, organizational, and communication skills
Valid Driver's License
Must be willing to submit a background check prior to employment
Benefits
Paid holidays, vacation, & sick days
Automatic 3% company contribution to 401k
Health, life, dental, and vision insurance plans
Fun and casual work place
Exciting company Christmas party
Great and committed supporting staff
Appreciation for a job well done
& More
Company
Dave Wright Auto
Dave Wright Auto is an automotive dealership and service center.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase