Apply on Employer Site

Legal Specialists · 2 weeks ago

Client Services Specialist - Conference Center

Los Angeles, CA

Full-time

Onsite

Mid Level

3+ years exp

Legal Specialists is seeking a Client Services Specialist to provide high quality service to lawyers, clients, staff, and visitors requiring conference center services. The role involves scheduling, coordinating catering services, and ensuring excellent communication among all parties involved in conference center operations.

Human ResourcesRecruitingStaffing Agency

Responsibilities

Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors who require conference center and other services

Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations

Maintain a hospitality/concierge style level of service in the Conference Center in order to assist with lawyers, staff, clients, and visitor needs

Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference center

Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation, and enter the information into EMS

Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements

Track, change, and coordinate visitor offices

Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging

Respond to all requests in an accurate and timely manner

Develop excellent working relationships with lawyers, staff, and clients

Ensure guest registration is complete for each visitor

Maintain workplace security by issuing, checking, and collecting visitor badges

Scan, copy, print, mail, and complete other administrative tasks

Qualification

EMS reservation systemClient servicesDocument managementTime managementAudio-visual systemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointInterpersonal communication

Required

Minimum three years front desk experience in a professional environment; law firm experience preferred

Ability to learn and utilize EMS reservation system

Strong client services background, with emphasis on organization, initiative, and attention to detail

Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills

Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills, including the ability to listen to issues affecting the conference center and propose solutions

Ability to perform moderate document management with a working knowledge of various software such as Word, Excel, and PowerPoint; including but not limited to, creating and editing documents; creating basic spread sheets; loading existing documents onto laptops for meetings

General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings