Mr. Handyman of Northern Virginia - Arlington to Haymarket ยท 8 hours ago
Customer Service Representative
Manassas, VA
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrMr. Handyman of Northern Virginia is seeking a Customer Service Representative in Manassas, Virginia. This role involves being the first point of contact for customers, assisting with inquiries, and ensuring a pleasant experience while collaborating with various departments to enhance customer satisfaction.
Construction
Responsibilities
Interact with customers via phone, email, and chat to provide exceptional service
Resolve customer inquiries, complaints, and requests effectively and efficiently
Maintain detailed records of customer interactions and transactions in our database
Collaborate with our Service Professionals to ensure timely updates to customers
Educate clients about our products and services to enhance their understanding and satisfaction
Schedule appointments and coordinate project timelines with customers
Follow up with customers post-service to ensure satisfaction and gather feedback
Qualification
Required
High school diploma or equivalent; some college education preferred
Proven experience in customer service, preferably in the construction or related field
Excellent communication skills, both verbal and written, with a friendly demeanor
Strong attention to detail and ability to multi-task effectively
Strong problem-solving abilities and a proactive approach to customer satisfaction
Familiarity with CRM software and Microsoft Office Suite is a plus
Ability to work independently as well as collaboratively within a team
Ability to work full-time Monday through Friday plus one Saturday a month at our Manassas office
Preferred
Prefer candidate resides within Prince William/Manassas area
Benefits
Competitive salary, opportunities for career advancement, and professional development (starting at $16-$18 per hour based on experience plus performance bonuses).
Positive and supportive work environment with a focus on safety and teamwork.
Paid Holidays, Vacations and Bonus Eligibility.
Company
Mr. Handyman of Northern Virginia - Arlington to Haymarket
Mr. Handyman of Northern Virginia - Arlington to Haymarket can help your business comply with local, state and federal COVID-19 regulations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase