RCB Bank · 8 hours ago
Call Center Customer Experience Specialist I
Ark City - DT, 125 N Summit St, Arkansas City, Kansas, United States of America
Full-time
Onsite
Entry Level
$15.50/hr - $15.50/hr
1+ years expRCB Bank is a responsible employer with a commitment to excellence and community involvement. They are seeking a Call Center Customer Experience Specialist I to provide exceptional customer service via telephone for routine inquiries and concerns regarding banking products and financial services.
BankingCommunitiesFinancial ServicesInsurance
Responsibilities
Assist customers and branches needing technical assistance with all Bank-related business products such as Online Banking, IVR, ITM, etc
Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements
Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed
Qualification
Required
Minimum of one year of customer service experience
High school diploma or GED
Strong telephone, reading comprehension and communication skills, both verbal and written
Strong customer service skills to assist customers with ease and communicate with professionalism and care
Strong analytical and problem-solving skills with the ability to make decisions independently
Ability to thrive in a fast-paced environment
Ability to multitask while managing phone calls, chat sessions, emails, etc
Solid typing skills
Desire to be involved in the community
Preferred
A drive to find positive solutions to customer and department situations
A strong client focus with excellent problem-solving and decision-making skills
Knowledge of various banking and cash management products and systems
Benefits
Medical Plan
Prescription Drug Plan
Teladoc™
Dental Plan
Vision Plan
Flexible Spending Accounts (Healthcare & Dependent Care)
Life and AD&D Insurance
Disability Plans
Life Assistance Plan (EAP)
Multiple Supplemental Plans
Sick Leave
Paid Federal Holidays
Vacation and PTO
401(k)
ESOP
Company
RCB Bank
RCB Bank works to become a strong and reliable financial institution within the community.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brandi Doty
SVP, Chief Compliance Officer
Nick Marks
Senior Vice President, Chief Risk Officer
Recent News
2025-07-27
Company data provided by crunchbase