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Marathon Health · 18 hours ago

Client Success Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $110K/yr

5+ years exp

Marathon Health is a leading provider of advanced primary care in the U.S., serving millions through employer-sponsored clients. The Client Success Manager is responsible for developing strong partnerships with clients and brokers, driving engagement, and ensuring successful outcomes through strategic planning and proactive issue resolution.

Electronic Health Record (EHR)FitnessHealth CareWellness

Responsibilities

Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results

Participates in new health center implementations planning and launch

Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation

Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services

Help define and leverage the coverage model for assigned clients

Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services

Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience

Responsible for partnering on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff

In collaboration, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership

Salesforce documentation and reporting

Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested

Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting

May serve as the lead point of contact for all customer needs/request

Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client

Run, interpret and deliver client reporting on the appropriate frequency

Qualification

Healthcare data analyticsAccount/client managementProject managementSalesforceMicrosoft OfficeTableauInfluencing skillsPresentation skillsCommunication skillsRelationship building

Required

Bachelor's degree in business or healthcare administration

5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience

Proven success managing clients with complex needs and high expectations

Experience influencing stakeholders at all levels

Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment

Preferred

Experienced in developing and delivering presentations

Possesses a high energy personal style and aptitude for process-oriented thinking

Possesses strong oral and written communication skills

Ability to build, foster, and maintain positive professional relationships

Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks

Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable

Understands and advocates for process improvement and adherence

Ability to perform services for the client with tenacious follow up

Strong project management, account portfolio planning and prioritization

Proficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred)

Willingness to travel up to 50%