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Brushfire Ticketing · 1 week ago

Customer Support Specialist - Experienced

Fort Worth, TX

Full-time

Hybrid

Mid Level

4+ years exp

Brushfire Ticketing is an event management Software-as-a-Service platform that provides ticketing and registration solutions. They are seeking an experienced Customer Support Specialist to join their collaborative support team, focusing on assisting customers with their event needs and ensuring successful use of the platform.

SoftwareTicketing

Responsibilities

Providing email, phone, video meeting, and chat-based support for our clients

Create, edit, and manage events according to client requests and established best practices

Participation in weekend support on-call rotation

Facilitate online training

Promote platform features and functionality that are underutilized or present the opportunity for additional revenue

Basic graphic design skills for image resizing, editing, etc., in Adobe Photoshop or a similar program

Provide on-site support and training for event check-in

Support customer use and implementation of Brushfire mobile apps

Assist in training new support team members

Providing email, phone, and chat-based support for event attendees

Qualification

SaaS support experienceZendesk SupportHubSpot ServiceAdobe IllustratorAnalytical skillsCustomer-orientedCreative problem-solvingTeam collaboration

Required

4-5+ years of experience in SaaS support

Proven creative problem-solving approach and strong analytical skills

Experience with Zendesk Support and/or HubSpot Service

Competency with Adobe Illustrator

Quiet and dedicated space to work at home during regular business hours

Alignment with our organization's values

Preferred

Bachelor's degree preferred (or equivalent industry experience)

Candidates closer to our teams in Dallas-Fort Worth, Texas are preferred

Benefits

Company-sponsored (and matched) retirement plans

Full health insurance coverage (medical, dental, vision, and life)

Unlimited PTO

Flexible hours

Company

Brushfire Ticketing

Brushfire is the leading all-in-one event management platform: Ticketing, Registration, Virtual Events, & Event Apps.

Founded in 2003

Fort Worth, Texas, USA

11-50 employees

https://www.brushfire.com/

Funding

Current Stage

Early Stage

Leadership Team

Jorin Slaybaugh

CTO / Technical Co-Founder

Recent News

PR Newswire

Global B2B Digital Payment Market Report and Case Study Analysis: Integration of Square Platform with Brushfire's Dashboard to Offer Omnichannel Tool to Manage Ticketing and Event Payments

2023-11-20

Company data provided by crunchbase