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PNC · 19 hours ago

Branch Manager Westover

TX - San Antonio (78245)

Full-time

Onsite

Mid, Senior Level

3+ years exp

PNC is a leading financial services institution, and they are seeking a Branch Manager to oversee the Westover branch in San Antonio, Texas. The role involves managing branch performance, leading a high-performing team, and ensuring an exceptional customer experience while adhering to compliance and operational standards.

BankingFinanceFinancial Services

No H1B

Responsibilities

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development

Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values

Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences

Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner

Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings

Regularly meets with internal business partners to communicate and review business results and pipeline management

May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities

Has foundational understanding of balance sheet and income statement

Leads, coaches and executes a proactive and differentiated client experience

Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being

Leads effective problem resolution, making banking easy for customers

Connects all of PNC, delivering a seamless customer experience in an omni channel environment

Leads the employee experience

Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members

Makes talent development a priority for all branch team members

Ensures employees achieve performance and activity expectations through effective and ongoing performance management

Models PNC values by cultivating and supporting an inclusive workplace

Manages operational, human capital, reputational and business risk

Exercises leadership, authority and sound decision making to mitigate sales practice risk

Ensures compliance with regulatory guidelines and adherence to established policies and procedures

Qualification

Branch Banking ServicesSales ManagementPeople ManagementCustomer Experience (CX)Digital AwarenessDecision MakingAccountabilityClient CounselingCustomer LoyaltyProactive BehaviorManaging Multiple PrioritiesProspectingResults-OrientedEffective Communications

Required

University / college degree

3+ years of industry-relevant experience

2 years of previous managerial experience in an operations or production environment

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors