First Tech Federal Credit Union · 4 weeks ago
Payment Services Associate II - Wires (HYBRID)
Hillsboro, Oregon
Full-time
Hybrid
Entry Level
$23.25/hr - $26.25/hr
1+ years expFirst Tech Federal Credit Union is a financial institution seeking a Payment Services Associate II to process a high volume of daily banking transactions. The role involves conducting quality control measures, evaluating transactions for risk, and ensuring positive customer service while navigating complex technology systems.
BankingFinance
No H1B
Responsibilities
Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactions, Alkami for online banking, Fed Advantage for ACH processing, PNC for foreign currency and checks, and Single Point (US Bank) for lockbox research
Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review
Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions
Communicate with members and internal partners as appropriate to achieve positive and responsive customer service
Respond to inquiries from internal associates assisting members regarding payment/deposits
Assess member financial resources using the core system to complete transactions
Adhere to appropriate levels of approval and limit requirement in evaluating transactions
Research and resolve member, vendor and internal issues by adjusting processes as appropriate
Perform testing for periodic system upgrades and enhancements
Actively provides feedback around process improvements to support effectiveness in operational functions, procedures and work methods
Assists with projects as a Subject Matter Expert for testing, business requirements, process mapping
Qualification
Required
High School Diploma
Minimum one year experience in the financial industry, ideally in payment operations or back-office operation
Experience handling sensitive information in a confidential manner
Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction
Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)
Preferred
Experience in reviewing and identifying suspicious/fraudulent activity is preferred
Some post-secondary education preferred
Benefits
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
Company
First Tech Federal Credit Union
First Tech Federal Credit Union is an Oregon-based investment bank that focuses on technology-driven companies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kalyan Rajamani
Chief Technology Officer
E
Evelyn Prime-MacAdam
SVP, Digital Product
Recent News
2026-01-11
WBJournal.com
2025-12-11
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