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Hilton Indianapolis Hotel & Suites · 18 hours ago

Guest Service Representative

Greater Indianapolis

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

Hilton Indianapolis Hotel & Suites is seeking a Guest Service Representative to ensure a seamless guest experience through effective check-in and check-out procedures. The role involves greeting guests, managing reservations, and providing information about hotel services and local attractions.

Hospitality

Responsibilities

Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers

Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions

Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests

Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine

Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard

Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies

Take the initiative to greet guests in a friendly and warm manner

If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees

May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests

Other duties as assigned by the leader