LightFeather · 8 hours ago
ServiceNow Platform Architect
LightFeather is seeking a ServiceNow Platform Architect to lead the design and delivery of enterprise-scale ServiceNow solutions. This role involves engaging with clients, mentoring developers, and ensuring alignment with program objectives and best practices.
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Responsibilities
Participate in client calls to lead and advise on technical design discussions
Conduct detailed requirement analysis to ensure business needs are well-defined and actionable
Review business requirements to ensure technical clarity and feasibility for development
Mentor and guide developers and functional team members on ServiceNow best practices
Oversee release management activities, including update sets and runbook maintenance
Ensure technical designs support scalable, maintainable, and secure ServiceNow implementations
Ensure solution quality through peer reviews and compliance/governance checks
Proactively identify risks, dependencies, and potential design gaps
Qualification
Required
8+ years of hands-on experience with the ServiceNow platform
4+ years in a lead developer or architect-level role
ServiceNow Certified Application Developer (CAD)
At least one Certified Implementation Specialist (CIS) certification — ITSM preferred
Strong understanding of ServiceNow architecture, integration points, and module configuration
Technically detail-oriented with excellent communication and leadership skills
Proven ability to collaborate effectively across technical and functional teams
Preferred
Experience mentoring developers and reviewing technical deliverables
Proven ability to represent technical solutions in client-facing discussions
Background supporting federal or defense programs in a cleared environment