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Joe Hudson's Collision Center · 2 days ago

Office Manager

Franklin, KY

Full-time

Onsite

Mid Level

$15/hr - $20/hr

Joe Hudson's Collision Center is a company dedicated to providing exceptional customer service throughout the repair process. The Office Manager will support the location with various administrative duties while ensuring a professional and friendly environment for all customers.

Automotive

Responsibilities

Greet all customers in a timely, friendly, and professional manner

Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact

Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process

Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments, and maintaining logs

Maintain all paperwork related to the customer’s vehicle, including authorization for repairs and estimates

Coordinate and document any towed vehicles

Comply with all daily invoicing, payments, receipts, and deposit guidelines

Confirm all monies before delivery

Follow up on all AR over ten (10) business days

Review, correct and/or approve hourly employee time clock punches daily

Complete Customer Satisfaction Calls and forward results to the Location Manager

Comply with all JHCC safety rules, guidelines, and standards

Ensure lobby and waiting area are maintained and professionally presentable for customers at all times

Perform other duties as assigned to successfully meet the needs of the business

Qualification

Customer serviceCommunication skillsComputer skillsOrganizational skillsMulti-tasking

Required

Provides exceptional customer service to all Joe Hudson's Collision Center (JHCC) customers, on the phone, in person, and throughout the entire repair process

Supports the location with administrative duties

Greet all customers in a timely, friendly, and professional manner

Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact

Maintain broad knowledge of insurance partner requirements regarding authorizations, billing, and load level process

Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments, and maintaining logs

Maintain all paperwork related to the customer's vehicle, including authorization for repairs and estimates

Coordinate and document any towed vehicles

Comply with all daily invoicing, payments, receipts, and deposit guidelines

Confirm all monies before delivery

Follow up on all AR over ten (10) business days

Review, correct and/or approve hourly employee time clock punches daily

Complete Customer Satisfaction Calls and forward results to the Location Manager

Comply with all JHCC safety rules, guidelines, and standards

Ensure lobby and waiting area are maintained and professionally presentable for customers at all times

Perform other duties as assigned to successfully meet the needs of the business

Strong computer skills and aptitude to learn new programs

Exceptional communication skills, oral and written

Ability to read and understand the basics of repair instructions, written estimates, and work orders

Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment

Personable, friendly demeanor with a solid customer service approach to internal and external customers

Well-groomed, professional appearance

Preferred

Prior clerical office experience preferred

Prior customer service experience preferred

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Company

Joe Hudson's Collision Center

Joe Hudson’s Collision Centers are state-of-the-art auto body repair shops that provide customers with outstanding customer service and a quality repair experience.

Founded in 1989