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Wisp · 10 hours ago

Clinical Operations Manager/Director

United States

Full-time

Remote

Director/Executive

Wisp is a telehealth company focused on providing convenient sexual and reproductive healthcare. They are looking for a data-driven Clinical Operations Manager/Director to optimize their clinician workforce and ensure efficient telehealth care delivery while anticipating future needs.

Health CareWellnessWomen's

No H1B

Responsibilities

Lead clinical workforce capacity and surge planning to ensure the organization can respond effectively to demand variability, growth, and unexpected volume spikes

Partner with clinical leadership and finance on headcount planning and staffing models, ensuring appropriate coverage to meet current demand and forecasted growth

Define, build, and maintain clinical operations metrics, dashboards, and reporting to track performance, utilization, productivity, and operational risk

Continuously monitor operational data to proactively identify bottlenecks, inefficiencies, and emerging risks, and implement mitigation plans before they impact patient care or clinician experience

Collaborate cross-functionally with peers in licensing, credentialing, and onboarding to ensure clinicians are fully equipped, enabled, and deployed efficiently to deliver high-quality telehealth care

Collaborate with clinical colleagues to ensure clinicians are supported in their delivery of high-quality patient-first care

Qualification

Healthcare operations experienceTelehealth experienceData analysisCapacity planningKPI definitionDashboard buildingCross-functional communicationProactive problem solvingOrganizational skillsAdaptability

Required

Experience managing data-driven clinical operations in a telehealth care environment

Prior experience working at a telehealth or digital health startup, and are comfortable operating in a fast-paced, scaling organization

Owned or partnered on clinician capacity modeling, staffing plans, and utilization forecasting for virtual clinical teams

Comfortable defining KPIs, building dashboards, and using operational metrics to guide decision-making and prioritization

Understand how telehealth clinical operations decisions influence product, finance, compliance, and patient experience, and can navigate those tradeoffs effectively

Skilled at communicating complex operational data and recommendations to cross-functional partners and senior leadership

Highly organized, analytical, and proactive, with the ability to anticipate needs rather than react to problems

Comfortable operating in ambiguity and taking ownership in a fast-paced, scaling environment