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UDR - Opening Doors to your future · 1 day ago

Resident Service Coordinator - 27 Seventy Five Apartments

Costa Mesa, CA

Full-time

Onsite

Entry Level

$23/hr - $26/hr

1+ years exp

UDR, Inc. is one of the nation's largest owners and managers of residential apartment communities, seeking a Resident Service Coordinator to enhance customer experience at 27 Seventy Five Apartments. The role focuses on resolving resident concerns, managing communications, and organizing community events to improve resident retention.

Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment

Responsibilities

Collaborate with the community management team as needed and requested to resolve resident concerns and complaints

Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc

Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages

Organize incoming packages systematically

Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention

Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”

Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area

Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any)

Explain the “Move-In Inventory” form to new resident and ensure that the form is returned

Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed

Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins

Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met

Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications

Complete market summary and comp reports as directed

Comply with all Company policies and procedures related to employment

Committed Living the UDR Values each day in every action taken when executing the essential functions of the job

Perform other duties as assigned or as necessary

Qualification

Customer service experienceMulti-Family industry experienceHospitality industry experienceRetail industry experienceOffice experienceEvent planningSugar CRM