Pain Specialists of America · 19 hours ago
Front Desk Coordinator
Austin, TX
Full-time
Onsite
Entry Level
1+ years expPain Specialists of America is a Texas-based, multisite comprehensive pain management company seeking a Front Desk Coordinator. The role involves serving as the initial point of contact for patients, ensuring they feel welcome, managing patient check-ins, and handling various administrative tasks.
Health CareHealth DiagnosticsMedical
Responsibilities
Check patients in, print out medication list and provide necessary paperwork
Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol
Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan
Document all payments and non-payments on the schedule and give to manager at end of day
Verify demographics with patients and update as necessary
Enter all appropriate patient demographics into corresponding EHR/EMR
Have all patients sign Opioid contract, and LOP patients sign LOP Lien
Scan paperwork into appropriate systems
Confirm appointments
Send referral letters
Retrieve procedure cost estimate from S-FAX
Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems
Maintain up-to-date HIPAA information in patient’s chart
At all times, keep reception, waiting area and workstation tidy and professional
Maintain patient confidentiality
Other duties as assigned
Travel as needed
Qualification
Required
High school diploma or equivalent
A minimum of one-year experience in a customer service position
Proficient in MS Word, Excel, PowerPoint and Outlook
Organized and detail-oriented
Customer oriented
Possesses excellent written and verbal communication skills
Ability to multitask in a fast-paced environment and meet deadlines
Benefits
Medical, Dental, Vision Insurance
401k with 4% match
Paid Time Off
Short & Long-Term Disability
HSA with $720 annual match
FSA + Dependent Care FSA
Life Insurance (company paid + voluntary options)
9.5 Paid Holidays for the Year 2026
Employee Assistance Programs
Voluntary Hospital, Critical Illness & Accident Coverage
Company
Pain Specialists of America
Pain Specialists of America is an interventional pain management practice that offers intradiscal treatment and whiplash treatment services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Douglas Badertscher
Chief Executive Officer, Director
Company data provided by crunchbase