Siemens · 10 hours ago
Mechanical Desk Engineer DE - Mobility Customer Services
New Castle, DE
Full-time
Onsite
Mid, Senior Level
$76K/yr - $90K/yr
5+ years expSiemens is a leading provider of infrastructure, electrification, and transportation solutions in the United States. The Mechanical Desk Engineer position involves supporting fleet monitoring and maintenance planning for Siemens Locomotives, providing technical oversight, and ensuring the reliability of services. The role requires collaboration with various teams to enhance maintenance practices and resolve customer issues.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
No H1B
Hiring Manager
Laurie A. Small MA PHR SHRM-CP
Responsibilities
Monitoring fleet performance and equipment surveillance support for Siemens' locomotives at the Amtrak Mechanical Desk
Support for driving reliability and continuous improvement to minimize downtime and costs
Collaborate with Product Managers, Software Engineers, and Field Service Technicians to monitor and improve maintenance practices
Give real-time live phone support to the end-users calmly
Support Failure Investigations and the completion of Root Cause Analysis reports
Regular review and update of maintenance practices, impacting documentation and troubleshooting procedures
Resolve product or service issues by clarifying the Customer's problems; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution
Qualification
Required
Associate's degree in a technical field (i.e. Electrical, Electromechanical, etc.) or proven technical maintenance and operational experience
Ability to solve practical problems, exercise initiative, and deal with various changing, sometimes unclear, situations
Strongly demonstrated computer skills and willingness to learn computerized maintenance management systems
Proficiency with Microsoft Excel to generate administrative reports
Effective communication, listening, and strong organizational skills
Ability to learn project-specific software programs and online tools
Ability to continually challenge the status quo, providing strong leadership for continuous improvement of results and efficiency
Ability to walk through a structured troubleshooting process - staying calm in complex and time-critical situations
Ability to travel: 5% domestically
Preferred
Associate's degree in a technical discipline with 5+ years of experience in maintenance planning, field services, and rail
Experience in rolling stock operations and/or maintenance with experience in dealing with the FRA / CFRs would be exceptional
Benefits
Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
Tuition Reimbursement program
Mentor Programs
401k match
Generous Paid Time Off
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
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