Omni Fort Worth Hotel · 21 hours ago
Sales and Catering Administrative Assistant
US-MA-Boston
Full-time
Onsite
New Grad, Entry Level
$30.83/hr - $31.33/hrOmni Fort Worth Hotel is a historic luxury hotel located in Boston. They are seeking a Sales and Catering Administrative Assistant to support the Sales and Marketing team by managing administrative duties and ensuring high levels of guest satisfaction.
Hospitality
Responsibilities
Schedules and prioritizes work load to meet deadlines of all managers
Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate
Check own mailbox in the morning and afternoon
Maintains account files and ensures that all information is included in file, i.e. post convention reports, letters, fax information, etc
Respond to telephone inquiries by determining clients’ needs and specifications for referral to both Group & Catering Sales Manager
Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of caller, date and time call received)
Enters group information (sites, resumes) into Outlook for managers
Enters work orders in Synergy as directed by managers
Gathers materials and mails packages to clients as necessary
Takes detailed inquiry leads and submits to appropriate manager
Inputs amenities into Opera for VIP clients and processes paperwork (amenity card, receipt signature from Room Service) when requested
Covers for colleagues during lunch
Participates in Sales Meeting Regularly
Responsible to prepare and distribute BEOs, Daily Reports, Reader Boards, Door Signs, Guarantee Sheets and 12-day Reports in a proactive manner
Update Sales Binder and ensure BEOs and Events are cross referenced
Perform any other duties as required by leadership
Qualification
Required
Ability to effectively use Microsoft Word, Outlook, and Excel
Good organizational skills
Attention to detail
Ability to multi-task
Time Management is important
Knowledge of four-diamond / four-star customer service standards
Willingness to learn and build upon existing administrative, sales, and customer service skills
Proficient computer skills on Microsoft Office, Excel, and Word
Excellent and professional communication skills
Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment
Ability to multi-task while working on multiple future groups
Preferred
Prior experience in a hotel administrative role
Previous experience in a Luxury Hotel Customer Service / Reservations
Experience with Delphi, Opera ORS, and Opera PMS, Cvent, Birchstreet, Social Tables
Company
Omni Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase