OTIP (Ontario Teachers Insurance Plan) · 2 weeks ago
Bilingual Customer Service Broker - Home & Auto Insurance (ribo license required)
Ottawa, Ontario, Canada
Full-time
Hybrid
Entry Level
$52K/yr - $72K/yr
1+ years expOTIP (Ontario Teachers Insurance Plan) is a company dedicated to providing meaningful benefits support and service. The Bilingual Customer Service Broker will assist clients by providing product and service information, resolving complaints, and assessing risks for automobile and property policies.
Auto InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries
Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required
Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential
Prepares and drafts responses to routine correspondence
Processes rewrites and remarkets following established new-business guidelines
Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements
Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required
Provides quality service while adhering to customer service standards, keeping information confidential to protect operations
Performs other duties within competence, as assigned
Qualification
Required
A RIBO licence
A minimum of one year's experience in personal lines automobile and property insurance
Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders
Superior time management, project management and organizational skills to manage competing priorities
Intermediate knowledge of Microsoft Office Suite applications
The ability to communicate in French
Benefits
Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
Flexible work-from-home and hybrid options
Unlock your potential with opportunities for advancement
Company
OTIP (Ontario Teachers Insurance Plan)
At OTIP, we not only understand the education system, we believe in it.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase