Northgate Market · 13 hours ago
Change Management Manager
Anaheim, CA
Full-time
Onsite
Mid, Senior Level
5+ years expNorthgate Market is seeking a Change Management Manager to lead the people side of transformation initiatives. This role will partner with associates and leaders to ensure new processes and systems are embraced, driving adoption through effective change management strategies.
E-CommerceFood and BeverageRetail
Responsibilities
Own change strategies for enterprise and operational initiatives, ensuring smooth adoption across stores, distribution, and support teams
Build and execute cross-functional change plans aligned to project plans (communications, sponsor engagement, leader enablement, training, impacts, dependencies, resistance management, risks and sustainment)
Apply an industry-recognized change framework (e.g., Prosci ADKAR or other change methodology) to diagnose readiness, anticipate adoption gaps, and drive reinforcement
Translate change impacts into practical actions for leaders and associates; ensure tools and messaging resonate with frontline realities
Coach leaders at all levels to role-model change, address resistance, and lead with empathy during transitions
Drive adoption and sustainment through the design of reinforcement plans, feedback loops, and recognition to ensure new processes stick with associates
Develop strong relationships with operations, HR, IT, and business leaders to align on goals, timing, and impacts of change
Map stakeholders and impacts; develop engagement strategies for executives, HR, and frontline audiences
Craft and deliver communication at all levels that acknowledges concerns, reinforces purpose, and builds trust with the audience
Create clear, audience-specific communications and toolkits (FAQs, talking points, timelines, “what’s changing/what’s not,” leader scripts)
Conduct change impact and readiness assessments; adjust strategies based on associate feedback and adoption metrics
Identify and address resistance by proactively surfacing barriers, listening deeply, and working with leaders to resolve concerns constructively
Track adoption, engagement, and performance indicators to demonstrate value and continuously improve change approaches
Coordinate learning design/delivery plans
Ensure learning solutions and change activities align to business goals and are measured for effectiveness
Design, develop, coordinate and deliver training courses required to support change initiatives (curriculum, job aids, train-the-trainer, reinforcement); incorporate specified L&D methodologies and delivery channels to ensure high levels of learner engagement
Build change leadership skills across the organization to strengthen long-term change maturity and grow leadership capability for future organizational change
Demonstrates empathy and self-awareness in high-change environments
Reads emotional cues and adapts approach to meet associates and leaders where they are
Builds psychological safety so people feel heard and supported
Establishes trust quickly with leaders and cross-functional partners
Influences without authority through credibility, listening, and shared purpose
Navigates diverse perspectives to gain alignment and commitment
Creates energy and buy-in around change through compelling purpose and storytelling
Engages associates in shaping solutions, not just receiving them
Recognizes and reinforces behaviors that support adoption
Partners seamlessly across operations, HR, IT, and business teams
Breaks down silos to ensure coordinated, people-centered change delivery
Values input from the frontlines as critical to successful design
Addresses resistance and difficult conversations directly and respectfully
Challenges leaders when change plans overlook frontline impact
Advocates for associates’ needs, even under pressure
Uses data, feedback, and experience to make sound, timely decisions
Balances speed with thoughtful consideration of people impacts
Adjusts course based on results and frontline insights
Applies structured change methodologies with flexibility for the retail environment
Communicates clearly, simply, and consistently in fast-paced operations
Translates complex change into practical, actionable steps
Focuses on measurable adoption and performance outcomes, not just activities
Holds self and partners accountable for sustainment of change
Consistently achieves results, even under tough circumstances
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Asks questions to encourage others to think differently and enrich their analyses of complex situations
Accurately defines the key elements of complex, ambiguous situations
Adapts approach and demeanor in real time to match the shifting demands of different situations
Serves as an example of adaptability and provides guidance and support to help others adapt to new situations
Considers the needs of associates, stakeholders, and the organization
Qualification
Required
Bachelor's Degree or related experience
Values Driven, culturally aligned and motivated
Bilingual proficiency in English and Spanish, including the ability to accurately translate written and verbal communications between both languages
Collaborative & high teamwork mentality
Courage to challenge norms yet knows when to say when
Inspirational leader with strong cross-functional influence
Natural developer and teacher of people
Adaptive mindset and ability to change course and plans based on needs of the project
Deep experience with driving change successfully through an organization
Demonstrated conflict resolution through root cause analysis
This role resides on-site in the corporate offices in Anaheim, California
5+ years leading cross-functional projects, including people/process change (HR, Talent, Learning, OD, or enterprise transformation)
Demonstrated experience building and executing change plans that drive adoption (communications, stakeholder engagement, manager enablement, training coordination)
Strong project management fundamentals (workplans, dependencies, RAID, status reporting)
Excellent executive-level communication, facilitation, and influence skills
Preferred
Master's degree preferred or related experience
Industry experience preferred: Advertising/Marketing, Brand, Financial, Restaurant/Food, Agency
Prosci certification (or equivalent) and hands-on application of ADKAR or similar methodology
PMP, CAPM, or similar PM credential
Experience supporting multi-site, frontline/operations-heavy environments and scaling change communications
Comfort with HR/talent systems and learning platforms (HRIS/LMS), and data-driven measurement
Company
Northgate Market
Authentic food. Committed people. Better Communities for our employees and customers. This is who we are at Northgate.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Franklin
CFO
Adriana Gonzalez
Talent Acquisition Partner
Company data provided by crunchbase