Veritiv · 18 hours ago
Customer Service Representative
Grapevine, TX
Full-time
Hybrid
Entry Level
1+ years expVeritiv is a leading full-service provider of packaging solutions. The Customer Service Representative will be responsible for delivering exceptional service to customers, managing their orders and inquiries, and collaborating with internal teams to ensure customer satisfaction.
B2BLogisticsSupply Chain Management
Responsibilities
Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives
Support inventory control by reviewing historical data and assisting in managing stock levels during order processing
Provide internal support to Outside Sales Representatives and assist with sales initiatives
Collaborate with internal departments and other divisions to resolve customer issues efficiently
Review customer purchase orders and contracts to ensure accuracy and compliance
Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts
Manage customer complaints related to product use, including coordinating returns and replacements of defective parts
Process order modifications and communicate changes to ensure customer satisfaction
Qualification
Required
Proven experience handling complex orders under tight deadlines
SAP Experience
1-3 years of related job experience
Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
Proficient with Microsoft Office Suite
High School Diploma/GED
Benefits
Healthcare benefits
401k
Paid time off
Tuition reimbursement
Company
Veritiv
Veritiv Corp offers printing, publishing, packaging, and logistics and supply chain management services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-08-07Acquired
2014-06-27IPO
Leadership Team
Stuart Crockford
Senior Vice President Business Development
Susan Salyer
SVP, General Counsel & Corporate Secretary
Recent News
2025-10-31
2025-10-14
Company data provided by crunchbase