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National OnDemand, Inc. · 11 hours ago

Installation Manager

Chase City, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. The Installation Manager is responsible for the execution and performance of field operations, overseeing Field Operations Supervisors and Field Technicians while ensuring customer satisfaction and compliance with company policies.

ConstructionEnergyTelecommunicationsWireless

Responsibilities

Represent the company and attend client's meetings with Regional Manager and maintain a great relationship with clients

Drive profitability by optimizing profits and controlling expenses

Provides technical support, expertise, leadership, and accountability for field team

Responsible for recruiting, hiring, retention and training needs for field staff

Builds and maintains an effective field operations organization committed to customer and employee satisfaction

Supervise performance of field staff and responds to escalated issues in field

Communicate senior management directives to field staff and ensure compliance (Safety, etc.)

Develops manpower schedules and loading to ensure workload coverage

Site Visits to ensure QC of various projects ensure conformance to client specifications and company requirements

Follows up on customer satisfaction issues and drives resolution

Onsite support & guidance for newer technical staff

Serves as safety champion for our company

Other duties as required or as assigned by leadership

Qualification

Field operations managementLeadership experienceCritical thinkingMS Office SuiteCustomer communicationAnalytical skillsSchedulingResource planningMotivating othersBusiness installations experienceResidential installations experienceTeamwork skillsVerbal communicationWritten communicationSelf-motivated

Required

High School Diploma or equivalent required

3-5 years of leadership experience

Possession of valid state issued driver's license required

Must be able to pass a background check and drug screen

Candidates must have a minimum of three years of experience in a related discipline

Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels

Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs

Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change

Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction

Experience managing multiple locations and leading cross-functional teams

Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)

Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)

Ability to establish and maintain effective working relationships with both internal and external customers

Possess excellent verbal, written communication, and follow-up skills

Self-motivated with the ability to motivate and influence others

Experience with Business and Residential installations to include FTTP/FTTH services