JLL · 13 hours ago
Senior Director, Operations & Program Management
New York, NY
Full-time
Onsite
Director/Executive
$200K/yr - $240K/yr
8+ years expJLL is a leading professional services firm specializing in real estate and investment management. The Senior Director will oversee the delivery of facilities services for a regional portfolio, acting as the primary client contact and developing strategic plans while managing team and vendor performance.
CommercialReal Estate
Responsibilities
Manage the delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures and contract scope
Act as a primary point of contact for the client
Develop and implement the strategy and annual management plan for your portfolio
Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations
Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards
Document and action poor performance to correct the issue
Maintain reliability of systems and improving consistency across the portfolio
Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity
Ensure compliance with all health, safety, environment and risk management policies and procedures
Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a portfolio level
Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement
Be accountable for the delivery of moves, adds, and changes as well as small construction projects as required and act as the area point of escalation
Coordinate and engage internally with other teams which may include fitness, food services, massage, transportation, security and capital projects
Lead vendor contract procurement activity for your area and support the sourcing SME on account wide sourcing events
Support other account or JLL SMEs to bring value to the client and facilitate engagement
Conduct audits to ensure data integrity of all systems across the area
Deliver portfolio management reports as required under the agreement with the client and as requested
Proactively develop and manage client relationships, ensuring that expected service levels are achieved
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the client, as reflected by client feedback
Achieve or exceed operational expenditure for portfolio, manage within agreed budgets, and identify efficiencies and savings where possible
Manage the annual budgeting and quarterly forecasting processes for your portfolio
Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability)
Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures
Develop and approve the annual capital plan for each building, interfacing closely with the client representative
Ensure compliance within delegated financial and contractual authorities
Lead, manage, develop and supervise a professional, friendly, creative, energetic, and detail oriented team of management level staff in the delivery of extraordinary workplace services
Provide excellent onboarding, training, and team building
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in performance management and personal development planning for members of the team
Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s within your region
Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
Qualification
Required
Bachelor's Degree or Diploma in Business Administration, Property or Operations Management
Minimum 8 years experience in facilities, property management or related field
Minimum 5 years experience managing a diverse team
Proficiency in a range of information technology tools and platforms
Excellent communication and relationship management skills
Finance management skills and experience
Strong analytical, organizational and presentation skills
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
President, CEO & Director
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
Morningstar.com
2025-12-29
2025-12-17
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