Help Desk Technical Support Specialist (South Korea) jobs in United States
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GC Associates USA, LLC ยท 3 months ago

Help Desk Technical Support Specialist (South Korea)

positionHonolulu, HI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

GC Associates USA (GCA) is currently seeking a Help Desk Technical Support Specialist to provide support to the US Army Reserve 9th Mission Support Command (MSC) Command, Control, Communications, Computers and Information Management (C4IM) Service and Support. The role involves direct C4IM support for network functions and ensuring mission command sustainment in the Pacific Theater of Operations.

ConsultingHuman ResourcesInformation Technology
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Providing IT support service troubleshooting both hardware and software issues in mixed environments that include workstations & laptop (SIPR, NIPR, CENTRIX, STAMIS, etc.)
Services mobile devices
A/V equipment
Extensive working knowledge of Active Directory
OS delivery methods (Altiris Deployment Solution, SCCM, etc.)
Tiered Help Desk approach
Work ticket tracking solutions (Altiris Help Desk, Remedy)
Networking support
VTC support

Qualification

IT support experienceActive DirectoryNetworking supportOS delivery methodsWork ticket trackingVTC supportIAT Level IITroubleshooting hardwareTroubleshooting softwareTiered Help Desk approachA/V equipment supportMobile devices support

Required

2-4 years of experience providing IT support service troubleshooting both hardware and software issues in mixed environments that include Workstations & laptop (SIPR, NIPR, CENTRIX, STAMIS, etc.)
Services mobile devices
A/V equipment
Extensive working knowledge of Active Directory
OS delivery methods (Altiris Deployment Solution, SCCM, etc.)
Tiered Help Desk approach
Work ticket tracking solutions (Altiris Help Desk, Remedy)
Networking support
VTC support
IAT Level II (per DoD 8570.1)

Preferred

Clearance Required: Secret or Top Secret (preferred)

Company

GC Associates USA, LLC

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GCA USA is an SBA 8(a)-certified, service disabled veteran owned small business (SDVOSB) providing management, consulting, and professional services to the Department of Defense and Federal Government.
dateFounded in 2007
location
Arlington, Virginia, USA
people-size51-200 employees
web-link
https://www.gcassociates-usa.com

Funding

Current Stage
Growth Stage

Leadership Team

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Marina Rafferty
Senior Force Development Analyst, HQDA G-8 Force Development Directorate DOM CUOPS
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Company data provided by crunchbase