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St. Charles Health System · 13 hours ago

Patient Service Representative

Bend, OR

Full-time

Onsite

New Grad, Entry Level

St. Charles Health System is a healthcare organization seeking a Patient Service Representative (PSR) to act as a liaison between patients and clinical staff. The PSR will facilitate clerical, reception, scheduling, and registration duties while ensuring comprehensive and compassionate health care for the community.

Health CareMedicalNon Profit

Responsibilities

Accurately schedules patients based on department scheduling guidelines, maximumizing patient access and provider utilization

Performs full registration at the time of scheduling

Uses electronic health system to maintain department appointment requests, waitlist and follow up reports

Performs real time eligibility (RTE) for insurance benefits

Uses RTE information gathered from the EHR or payer portals to accurately route scheduling requests or schedule appointments

Ensures authorization is linked to all appointments at the time of check in

Reconciles daily schedules with appointment reports

Responsible for addressing registration related work queue items that require resolution prior to encounter closure

Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out

Courteously and confidently requests appropriate patient payments from patients/guardians

Accurately processes all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports

At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up services as needed, collects any copay that remains due for the day’s services

Maintains patient access related departmental files, programs and lists

Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked

Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols

Responsible for supporting the basic functions of document collection and distribution, locating and distributing patient documents and information to appropriate staff members

Faxing, scanning, indexing medical records into document management system

Opening and distributing incoming mail and paper faxes

Supports project-based patient outreach intiatives

Engages with creation of standard work and patient-centered protocols

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate

Supports the vision, mission, and values of the organization in all respects

Actively participates in achieving organizational and department goals

Ability to work as part of a Care Team with providers and clinical staff

Provide direction and assistance to patients as needed

Responsible for processing telephone calls and electronic messages accurately in accordance with established protocols

Faciltate scheduling of, or arrange for interpretive services for patients as needed

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change

Provides and maintains a safe environment for caregivers, patients, and guests

Supports the onboarding process of new caregivers to the same role, assisting with training and shadowing as needed

Conducts all activities with the highest standards of professionalism and confidentiality

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings

May perform additional duties of similar complexity within the organization, as required or assigned