Fiserv · 11 hours ago
Project Management Senior Professional II (non-technical)
Omaha, NE
Full-time
Onsite
Senior Level
5+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The role involves leading medium-to-large projects aimed at improving service delivery and reducing risks while coordinating cross-functional teams.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Define project scope, develop detailed project plans, track milestones, and manage dependencies, risks, and change controls
Coordinate cross-functional workstreams with call center operations, workforce management, business analysis, and IT to ensure timely delivery of business requirements
Facilitate requirements gathering, process mapping, change impact assessments, and signoffs with business owners and stakeholders
Manage project communications, status reporting, stakeholder updates, and escalation of critical issues to senior leadership
Drive continuous improvement by identifying process or procedure changes and recommending measurable improvements
Mentor and coordinate contributions from matrixed team members and external vendors to achieve project outcomes
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Qualification
Required
5+ years of experience in project management leading medium-to-large initiatives using Agile and Waterfall methodologies
Experience in eliciting, documenting, and managing business requirements and process mapping
Experience with Microsoft Project and project scheduling tools
Experience with collaboration and issue-tracking platforms such as Jira, Confluence, and SharePoint
Bachelor's degree or 4+ years of equivalent combination of educational background, related experience, and/or military experience
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
Preferred
PMP or CAPM certification
Change management certification and practical application in projects
3+ years of experience in call center and customer care operations management
Transformational program experience with workforce management platforms and contact center platforms (e.g., Genesys)
Experience implementing or integrating CRM/service platforms such as Salesforce Service Cloud
Demonstrated stakeholder management with executive-level sponsors and cross-functional leadership in transformational programs
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-09
2026-01-09
Electronic Payments International
2026-01-09
Company data provided by crunchbase