Apply on Employer Site

Coborn's, Inc. · 11 hours ago

Guest Service Representative

Iron Mountain, MI

Part-time

Onsite

New Grad, Entry Level

$12.48/hr - $17/hr

Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. The Guest Service Representative is responsible for providing remarkable guest service at the Guest Service Counter, assisting with various transactions, and supporting the front-end operations of the store.

AssociationHealth CareHuman ResourcesSmall and Medium Businesses

Responsibilities

Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service

Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc

Assist guests with returned merchandise, overrings, and overcharges

Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc

Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts

Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence

Qualification

Guest serviceCashieringBookkeepingElectronic payment machinesTeam-oriented

Required

Passionate about providing remarkable guest service

Ability to maintain a 'Say Yes to the Guest' attitude

Perform all front-end functions including cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc

Assist guests with returned merchandise, overrings, and overcharges

Conduct cashier accuracy audits

Provide low-level troubleshooting and/or inform store management of problem areas

Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts

Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.

Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!

Paid Time Off (PTO/Vacation)

Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!

Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply)

Paid Military Leave

Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month

Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing!

Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year

Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!

Tools, resources and opportunities for career growth and development

401(k) plan options - we also match up to 20% of the first 5% contributed

Participation in our Employee Stock Ownership Program (ESOP) - yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!

Education benefits including tuition discount and scholarship programs

Additional Voluntary Benefits - such as vision, accident and critical illness insurances

Medical & Dental Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition Reimbursement

Adoption Reimbursement

Paid Family Caregiver Leave

Company-sponsored Term Life Insurance

Accidental Death & Dismemberment Insurance

Short-Term & Long-Term Disability Insurance