Parts Research Representative jobs in United States
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KIOTI Tractor ยท 4 days ago

Parts Research Representative

positionWendell, NC
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

KIOTI Tractor is seeking a Parts Research Representative who will be the primary contact for external dealerships regarding parts and accessory inquiries. The role involves providing support, maintaining reference guides, and collaborating with various departments to ensure dealer satisfaction and accurate parts information.

Electric VehicleIndustrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Provide phone support on dealer questions concerning parts ordered
Assist in the Maintenance of Quick Reference Guides and Parts Sales tools
Investigate serial breaks with manufacturer liaison
Update and maintain accurate parts breakdowns in the proprietary parts system DPCS
Ensure accurate pricing for all parts in DPCS
Collaborate internally to promote dealer satisfaction in the parts ordering process
Coordinate with the inventory team as well as manufacturer engineers on potential manufacturing errors
Communicate/record errors found and help work with dealers on a resolution for damaged/improper parts
Assist with generating a recommended parts list for new and existing models
Communicate with the purchasing and logistics department on ETAs of parts
Diagnosing and advising dealers on parts fitment issues, campaigns, or upselling of assemblies
Helping dealers by explaining technical differences between specific parts (Engines, Cylinder Heads, etc.)
Coordinating with warehouse teams to expedite high-priority or warranty parts

Qualification

Mechanical knowledgeCustomer service experienceParts system DPCSMS Office SuiteProblem-solvingOrganizational skillsCommunication skills

Required

Minimum of 2 years of customer service experience
Ability to read technical data sheets and engineering specs
Talent for problem-solving and generating unique solutions
Experience organizing and executing multiple task/projects in tandem
Must be proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)

Preferred

Associate's degree or equivalent to mechanical knowledge, preferred with mechanical or engineering focus
Experience in or knowledge of mechanics, agricultural/machinery industry preferred

Company

KIOTI Tractor

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KIOTI Tractor - Daedong-USA, Inc. is the U.S. subsidiary of Daedong Industrial Co., Ltd.
dateFounded in 1993
location
Wendell, North Carolina, USA
people-size201-500 employees
web-link
http://kioti.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Anna Kim
Chief Operations Officer
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Recent News

PR Newswire
KIOTI Tractor Opens First West Coast Warehouse
2025-07-30
Business Wire
United States Agricultural Equipment Market Report 2024-2029, Competitive Analysis of AGCO, Deere & Co, Daedong-USA, Autonomous Tractor Corp, and Escorts Kubota - ResearchAndMarkets.com
2025-04-10
Construction Equipment Guide
KIOTI Tractor Celebrates Success, Growth at Annual Dealer Meeting : CEG
2024-04-25
Company data provided by crunchbase