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ICF · 1 week ago

Senior ServiceNow Developer Public Trust TR

Reston, VA

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $167K/yr

6+ years exp

ICF is a global advisory and technology services provider, and they are seeking a Senior ServiceNow Developer to support a federal project. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements, ensuring successful deployment and client satisfaction.

ConsultingInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices

Data Migration: Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields

Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes

Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes

User Training: Support end-user training to ensure a smooth adoption of the implemented solution

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems

Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status

Qualification

ServiceNowJavaScriptAgile/ScrumData MigrationITIL Foundations CertificationServiceNow Developer CertificationsTechnical DocumentationProblem-solving skillsCollaborationCommunication skills

Required

Participated in at least 1 ServiceNow implementation

6+ years of ServiceNow. Experience should include scripting, platform configuration, design, and deployment

6+ years of experience on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog

4+ years of experience with custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS

6+ years of experience with the full SDLC responsibilities (independent of the ServiceNow platform) leveraging mature industry languages, with particular emphasis on JavaScript (e.g. HTML5, Jelly, jQuery, AngularJS)

6+ years of experience implementing systems using the Agile/Scrum methodology

1+ years of experience with configuration, scripting (client/server), integrations (REST, SOAP, etc.), data model/tables, forms, record-producers, security/access (Glide), workflows, applications, events, email, homepages/reports, external data, Machine Learning, Orchestration, NOW Platform and custom Applications, etc

Minimum of a Bachelor's Degree in Computer Science, Engineering, Information Technology, or related field. 1 year of additional demonstrated experience can be substituted for 1 year of education

US Citizenship required (required by federal client for this position)

Must be able to obtain a Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply