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Arrowhead Credit Union · 12 hours ago

Technology Specialist 1 - Experienced (on-site - Scottsdale, Arizona)

Scottsdale, AZ

Full-time

Onsite

Entry Level

$32.89/hr - $49.33/hr

1+ years exp

Arrowhead Credit Union is seeking a Technology Specialist to join their team. The role involves maintaining, analyzing, troubleshooting, and repairing computer systems and providing technical support for personal computers and local area networks.

Financial Services

Responsibilities

Personally, provides exceptional Member service; uses Service Standards in every work-related interaction

Actively participates in meeting the goals of the department and the Credit Union

Serves as a member of the Information Systems Department, providing assistance to other Team Members in the performance of their individual and collective duties

Installs/modifies personal computers and other complex data communication systems. Provides onsite and telephonic technical support and consultation in the use and operations of complex computer operating systems

Provides continuous project management support for the Credit Union’s ongoing technology evolution. Assists the Information Systems Manager in formulating project plans, milestones, and timelines. Completes assigned project tasks through direct effort and participation in project committees or task forces

Investigates new techniques, equipment, and data processing methods. Evaluates technical requirements for new or upgrades in hardware/software

Maintains databases and libraries including systems security functions

Designs and maintains systems documentation according to applicable policies and standards. Ensures that documentation meets all security regulations for the Credit Union

Coordinates technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity

Keeps abreast of state-of-the-art hardware and software developments

Coordinates the services of vendors to ensure quality of service and timeliness

Ensures that all software licenses are maintained

Regular and predictable attendance and punctuality

Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws/regulations applicable to area of responsibility; complies with all BSA/AML and Office of Foreign Asset Controls (OFAC) laws/regulations and completes all required and assigned training modules by established due dates

Other duties assigned by supervisor as necessary to achieve the goals of the Credit Union and the department

Qualification

Technical SupportComputer HardwareComputer SoftwareCisco CCNACompTIA Network+CompTIA Security+CEH CertificationCND CertificationService MindedProblem SolverAnalytical SkillsMulti-taskingCommunication Skills

Required

1 year(s): Requires an Associate degree in Computer Science or at least one or more (1) years of direct computer technical support experience, or one or more of the following technical certifications: Cisco CCNA, CompTIA Network+, CompTIA Security+, CE Council CEH, CE Council CND

High School or better

Service Minded

Computer Skills

Problem Solver/Solution Seeker

Analytical Skills

Communication Skills

Multi-tasking