Bank of Hawaii · 7 hours ago
Commercial Banking Service Representative I
Honolulu, HI
Full-time
Onsite
Entry Level
1+ years expBank of Hawaii is dedicated to delivering exceptional customer experiences. The Commercial Banking Service Representative I is responsible for supporting various functions within the Commercial Banking Group, ensuring high-quality service and support to clients and relationship officers.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Acts as the direct liaison between Primary Relationship Officers (PRO), agent banks, participating banks and other Bank units in fulfilling the servicing (loan, deposit, cash management, investments, etc.) needs of clients. Provides proactive service and support to assigned PROs and to overall Team as a unit to meet servicing objectives. Maintains the highest level of internal and external client service to meet Bank standards
Researches and resolves customer problems and initiates corrective action to efficiently ensure complete satisfaction. Follows up as needed to ensure that customer needs are met. Makes process recommendations to improve the operational and servicing functions. Accesses various bank systems to obtain information necessary to complete various tasks. Completes various forms, correspondence, memos and reports using computer applications. May write to both external and internal customers
Establishes new accounts and customer files, coordinates receipt of proper documentation. Follows up with PROs, Portfolio Management Officers (PMOs) and customers for missing items. Comprehends Bank products and services, and use this knowledge to identify appropriate needs to provide solution to PROs and customers
Coordinates the overdraft, delinquent loan, maturing loan, receivable, loan preparation, expired lines, and other required reports with PROs and PMOs. Consolidates information to complete various reports for management purposes. Prints and distributes certain management reports from various systems to internal departments within Commercial Banking Group
May be reassigned to different Teams within CBSS as required to support the Commercial Banking Group’s business unit needs. On a relief basis, may temporarily perform the job responsibilities of another Commercial Banking Service & Support (CBSS) Service Representative
Performs all other miscellaneous responsibilities and duties as assigned
Qualification
Required
High school diploma or G.E.D
Minimum 1 - 2 years of commercial banking service experience, Commercial Deposits, Commercial Loans and Cash Management, or equivalent work experience
Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, and Power Point) or similar software. Knowledge of or ability to use Bank software and systems
Ability to perform job functions under moderate supervision
Fully competent in at least two of the following servicing responsibilities, and beginning to recognize cross-selling opportunities; Commercial Deposits, Commercial Loans, Bank Operations, Cash Management
Demonstrated verbal and written communication skills
Must be analytical, detail oriented, organized
Must be able to meet deadlines and handle multiple priorities
Knowledge of Bank financial products and services
Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently
Able to work flexible hours including holidays, weekends and evenings as needed or assigned
Company
Bank of Hawaii
Bank of Hawaii Corporation is a bank holding company that provides a wide range of banking services.
1001-5000 employees
H1B Sponsorship
Bank of Hawaii has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$162M2024-06-18Post Ipo Equity· $162M
1978-01-13IPO
Leadership Team
James C. Polk
Vice Chair and Chief Banking Officer
Matt Emerson
Vice Chair - Chief Retail Banking Officer
Recent News
2025-11-11
MarketScreener
2025-10-27
Company data provided by crunchbase