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Siemens · 9 hours ago

Instructional Designer, Technical Training Mobility Customer Services

Lexington, IL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Siemens is a historic provider of infrastructure, electrification, and transportation solutions in the United States. They are seeking an experienced Instructional Designer to develop training programs for Field Service Technicians and customer maintenance teams, focusing on creating engaging learning content and managing vendor relationships.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Partner with field service leadership, product engineers and SMEs Conduct systematic needs analysis, job task analysis, and gap analysis; work with leadership to prioritize learning initiatives

Design comprehensive curriculum frameworks, course sequencing, prerequisite structures, and progressive learning pathways for different roles

Design and develop instructor-led courses, e-learning modules, micro-learning videos, job aids, and hands-on training exercises for Field Service Technicians and customer maintenance teams

Author content using Articulate Storyline and other authoring tools

Create instructor-led facilitator guides for our trainers and facilitate "train-the-trainer" sessions

Write instructional requirements and design specifications for vendors

Oversee vendor project management, timelines, budgets, quality assurance and user acceptance testing of deliverables

Participate in occasional site visits to service depots to observe maintenance procedures and collect content for training development as needed

Design quizzes, competency assessments, knowledge checks, and post-training evaluations; analyze assessment data and recommend content improvements

Ensure compliance with regulatory requirements

Maintain training documentation, version control, content libraries, and instructional design standards/templates for consistency

Qualification

Instructional DesignELearning Authoring ToolsProject ManagementLearning Management SystemsTechnical Training DevelopmentCommunication SkillsMicrosoft 365Organizational SkillsInterpersonal SkillsAdaptability

Required

Certificate, Associate, or Bachelor's degree in Instructional Design, Adult Education, Learning Technology, or related field with 2+ years of technical training development experience; OR High School Diploma / GED with 4+ years of professional technical training design experience with demonstrated expertise in eLearning authoring and course building

Demonstrated ability to build professional-quality courses with eLearning authoring tools (e.g. Articulate Storyline, Adobe Captivate, Camtasia or equivalent)

Ability to adapt instructional approaches for different experience levels (entry-level technicians through advanced specialists)

Proficiency in Microsoft 365 (Word, PowerPoint, Excel, etc.)

Experience with Learning Management Systems (LMS) for content deployment and learner management

Excellent communication, presentation, and interpersonal skills; ability to partner effectively with technical experts

Strong organizational skills and ability to run multiple projects

Strong project management skills - (i.e. collaboration, prioritization, persuasion skills, etc.)

Preferred

Having a background in rail, public transportation, automotive, aerospace, or heavy equipment maintenance industries

Knowledge of locomotive and coach propulsion systems, braking systems, electrical architecture, and digital train control interfaces

Direct experience designing and building training for locomotives, coaches, rail vehicles, or similar complex transportation or technical equipment

Basic to proficient experience with simulation authoring tools (e.g., Unity, Unreal Engine, etc.)

Project management experience or PMP/CAPM certification

Experience building training in a regulated environment

Experience managing external vendors relationships for training development projects (e.g., RFP process, scope and project management, quality assurance, etc.)