Apply on Employer Site

Postgraduate Center for Mental Health · 13 hours ago

Operations Support Coordinator Health Home and Care Coordination

New York, NY

Full-time

Onsite

New Grad, Entry Level

Postgraduate Center for Mental Health is seeking an Operations Support Coordinator to provide high-level administrative, operational, and data oversight support to the Health Home/Care Coordination program. This role focuses on maintaining documentation integrity, billing accuracy, compliance readiness, and preparing for future program restructuring initiatives.

Health CareHealth DiagnosticsMental HealthNursing and Residential Care

Responsibilities

Perform detailed billing audits to verify accuracy and compliance with DOH and internal standards

Assist with preparation of monthly and quarterly billing reports, reconciliations, and exception summaries

Maintain audit-ready billing and service documentation

Maintain, manage, distribute, and track wraparound funds and all related documentation

Build and maintain spreadsheets, trackers, and dashboards for caseload status, enrollment activity, documentation timeliness, and program KPIs

Prepare weekly and monthly reports for leadership using Excel formulas, pivot tables, and automated structures

Maintain centralized data repositories supporting program evaluation and restructuring

Develop internal data logs and performance dashboards for administrative accountability

Provide administrative and documentation support for Care Coordination/Health Home restructuring initiatives

Assist leadership with project tracking, documentation review, and action follow-up

Prepare agendas, summaries, action lists, and supporting documentation

Support development and rollout of improved workflows, forms, and compliance tools

Provide direct administrative support to the Chief Administrative Officer (CAO) for tasks related to oversight, restructuring, and program evaluation

Draft memos, internal communications, workflow documents, and templates

Prepare presentations, summaries, and meeting packets for leadership

Take meeting minutes and follow through on assigned tasks

Coordinate scheduling, document preparation, and multi-department communication

Use Microsoft Office Suite (Excel, Outlook, Teams, Word) at an advanced administrative level

Use SharePoint for record-keeping, organized file repositories, and workflow coordination

Support implementation of automated administrative tools (automated reminders, workflow automation, digitized forms, data extraction tools)

Serve as an administrative resource for staff using new systems

Conduct regular reviews of client records and documentation checklists

Maintain secure files under HIPAA and DOH regulations

Assist leadership in preparing documentation for audits, site reviews, and regulatory inspections

Track corrective action follow-ups to ensure timely completion

Serve as administrative liaison between leadership, staff, billing, compliance, and other departments

Coordinate staff communications and track outstanding follow-up items

Maintain task logs, deadlines, and documentation requirements

Provide in-person support to all team members who report to the UN office during scheduled or staggered visits, particularly when the Director and Assistant Director are at other locations